My HEINEKEN Terms and Conditions

Heineken UK Ltd ("Company") respects your privacy and recognizes your desire to safeguard your personal information. The Privacy Policy and Terms of Use set forth herein are designed to inform you of the conditions of use of the site and to maintain the security of this website ("Website"). Please read the terms and conditions set out below carefully before using this website as access to and use of this website is subject to these terms of use. By accessing and using this website, you agree to be bound by the Privacy Policy and Terms of Use. If you do not accept these, do not use this website.

Privacy Policy

At Heineken, we are committed to protecting your personal information that you share with us through the Internet.

This statement sets forth our privacy policy regarding information you provide to us through the use of our Website. This statement also provides you with information on how to prevent your personal information from being collected or shared when you visit our website, respond to our web-based promotions or send us an e-mail.

Non-personally Identifiable Information

Using technology, a website can collect information about the type of browser you are using, your operating system and your IP address information using technology. An IP address is a number that is automatically assigned to your computer and is recognised by web technology whenever you are surfing the Internet. None of this information is considered personally identifiable information. As technology evolves, additional methods of information gathering may be used such as 'pixel tags' (also known as 'web beacons' and 'clear gifs').

We do not use cookies and other technologies to collect the above non-personally identifiable information.

Heineken is not liable for information that is inaccurate due to technical defects in software used on our website, whether induced by our systems or by software provided by third parties.

Personally Identifiable Information

You can use the majority of our website without being required to divulge any personally identifiable information to us. To participate in or use some of the activities available on our website (such as entering a contest or contacting us) you may be required to provide certain personally identifiable information (such as your name and e-mail address).

When corresponding with you via e-mail, we may a variety of technologies, such as 'clear gifs' or 'web beacons', to let us know, among other things, whether you received and opened our e-mail. The clear gif included in the e-mail may with your consent establish a cookie on your system that further allows us to tailor information to fit your personal interests.

Heineken will not trade, sell or share such personally identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. In addition, such personally identifiable information shall not be disclosed to third parties unless we have informed you, been authorised by you or are required by law to do so.

The term 'third parties' does not include any subsidiaries or affiliates of Heineken, service providers or vendors acting on Heineken's behalf or travel agents or the purchaser of substantially all of the assets of Heineken or a subsidiary or affiliate of Heineken. Our policy is to require that third parties keep that information confidential.

How We Use The Information Gathered

We use the information that you share with us for these purposes:

  • To provide the services or membership benefits you request;
  • To improve the content of our site and enhance your experience;
  • To measure consumer demand or interest in various offerings; and
  • For marketing and promotional purposes, including to provide you with information about products and services offered by Heineken and its subsidiaries and affiliates.

How Do I Tell Heineken That I Don't Want to Be Contacted or Change My Personally Identifiable Information?

Our website sometimes provides you the opportunity to opt-in to receive communications from us at the point where we request information from you. You always have the option of removing your name from our e-mail mailing list(s) so that you will not receive further e-mail promotional communications from us. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined within the communications you receive from us since we operated numerous sites and e-mail lists. If you are unable to complete the process indicated in such communications, send us an e-mail.

How Do We Protect Your Information?

Security for all personally identifiable information is extremely important to us. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products and services and you do so at your own risk. Upon receipt of your transmission, we strive to ensure the security of that information in our systems.

Links and Third Parties

Our website often provides links to resources that we believe may be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.

Our website may use third parties, such as ad server companies, to present or serve advertisements that you may see on our website. Our website may also include advertisements placed by third parties. Our privacy policy does not cover any information collected by those third parties nor does it cover how they may use such information.

Privacy Policy Updates

By using our website, you signify your acceptance of this Privacy Policy. Heineken reserves the right to modify, alter or otherwise update this policy at any time. Visitors are encouraged to review this policy from time to time to stay abreast of any changes. Your continued use of our website following the posting of any changes to this policy means you accept those changes.


Our website is not guaranteed to be free from any so-called computer viruses and it is recommended that you check for any such viruses before downloading it to your computer.

Copyright and Trade Marks

This site contains material which is owned by Heineken and is protected by international copyright, trade mark and other intellectual property laws. No permission is given by Heineken in respect of the reproduction or use for commercial purposes of any brand names, product names, designs and other materials shown in which intellectual property rights subsist. You are only entitled to copy electronically and print hard copy portions of the website for the sole purpose of viewing and purchasing products of Heineken.

Heineken is licensed to reproduce and distribute the sound and video recordings contained on this website. You are only permitted to download such sound and video recordings for person viewing in the UK. You are expressly prohibited from sharing such sound and video recordings.

Location and Jurisdiction

This site is controlled and operated by Heineken UK from its offices in the UK. Heineken UK makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws if, and to the extent that local laws are applicable.

These terms and conditions and anything in this site shall be governed by the laws of England and Wales.