Privacy Notice for Recording Phone Calls

1. Introduction and who we are

This privacy notice aims to give you information on how Heineken processes the personal data it collects by recording phone calls.

Heineken UK Limited is the data controller and responsible for your personal data. Our full details are:

Heineken UK Limited
3-4 Broadway Park
South Gyle Broadway
Edinburgh
EH12 9JZ
United Kingdom

2. How we use personal data collected by recording phone calls

Where we have obtained your express consent, we may use your personal data collected by recording phone calls (including phone calls where you are transferred to Heineken’s third party technical services partner) to measure the quality of the call and for internal training purposes.

We will delete your personal data 1 year after the date the relevant call was recorded. Although Heineken’s third party technical services partner will receive any personal data you provide after a recorded call has been transferred to them, we will not share the call recording with them or any other third party.

3. Your rights

You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Under certain circumstances, you have the right to:

  • Withdraw consent.
  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.

If you wish to exercise any of these rights, please contact us at protectingyourdata@heineken.co.uk.