Contact Us | Heineken UK

Customer Service and New Business

On Trade Customer Care

If you’re an existing customer who’d like to place an order please visit eazle by HEINEKEN.

If you’ve got a query about your account please call 0345 878 7071.

Consumer Care

If you’ve got a question on our ciders and beers or would like to give us feedback please call us on 0345 030 3281 or email us at consumercare@heineken.co.uk

New Business

If you’d like to start trading with us please visit eazle by HEINEKEN.

Technical Services

Our team are available to help 8am – 9pm seven days a week. On Christmas Day we’ll be available 8am – 6pm.

Free Trade Customers 0345 878 7071.

Star Pubs & Bars Licensees 0345 878 7076.

Manage Your Account Online

You can manage your account online, including placing orders, viewing invoices/statements and making payments.

For on trade customers visit direct.heineken.co.uk.

For Star Pubs & Bars visit order.starpubsandbars.co.uk.

General enquiries

+44 (0) 131 528 1000

Recruitment enquiries

recruitment@heineken.co.uk

Press Enquiries

Please note, if you’re not a member of the press, you will not receive a response. For anything else, please use appropriate email/phone number detailed on this page.

HEINEKEN Corporate and brand media enquiries

joanna.dring@heineken.co.uk

Star Pubs & Bars press office

lucyhallpr@btinternet.com +44 (0) 7785 372 572