WEBSITE TERMS OF USE

These Terms of Use are applicable to the Website, unless explicitly stated otherwise in any particular instance. By entering the Website and indicating your acceptance, you acknowledge and agree that you shall be bound by any revisions to these Terms of Use. We suggest periodically reviewing these Terms of Use for any changes.

The Website is operated by Heineken UK Limited, a company registered in Scotland under company number (SC065527) with registered office at 6 St. Andrew Square, EDINBURGH, EH2 2BD. To contact us, please e-mail us through our ‘Contact Us’ page on the Website or direct at consumercare@heineken.co.uk.

The Website is intended only for residents in the UK of at least 18 years of age. Do not use the Website if you are younger than 18 and/or not resident in the UK. Date of birth verification is required to gain access to the Website and prompts may be located within the Website.

You acknowledge and agree that any personal data that you provide and/or we collect when you use the Website shall be processed in accordance with the Privacy Policy presented to you on the Website and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018.

The Website is controlled and operated by Heineken UK from its offices in the UK. Heineken UK makes no representation that material on the Website is appropriate or available for use in other locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws if, and to the extent, that local laws are applicable. These Terms of Use and anything on the Website shall be governed by the laws of England and Wales.

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. From time to time, we may restrict access to some parts of the Website, or the entire Website, even to users who have registered with us. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Website. You shall not interfere or attempt to interfere with the operation of the Website or the use thereof by other users, in any way through any means or device, including, but not limited to uploading computer viruses, logic/time bombs, Trojan horses, spamming, hacking, or any other means expressly prohibited by any provision of these Terms of Use.

The Website contains material which may include but not be limited to audio, graphics, sound and video recordings, charts, text, databases, information, or images of places or people and any names, copyright, registered designs, logos, trademarks and/or service marks (“Materials”) which are owned by or licensed to Heineken and protected by international copyright, trade mark and other intellectual property laws. By using the Website, you acknowledge and agree that any Materials on the Website, are owned or licensed by Heineken UK. You shall not be permitted to reproduce, modify, reverse engineer, distribute, exploit, decompile, create derivative works of (or based on) these Materials, or do any other act which is otherwise than for your own personal use in the UK or in respect of which Heineken UK has provided its express prior written consent. Heineken UK will enforce its intellectual property rights to the fullest extent of the law. Any unauthorised use of these Materials may subject you to penalties or liability for damages including, without limitation, those related to violation of trademarks, copyrights, privacy and passing off.

Although the Materials and information on the Website are based on up-to-date information, and while Heineken UK makes all reasonable efforts to ensure that all content, information and Materials on the Website are correct, accuracy cannot be guaranteed and Heineken UK makes no warranties or representations of any kind as to its accuracy. If the need arises to update the Website, we may suspend access to the Website, or close it indefinitely.

Although the Website may be linked to other sites on the internet, Heineken UK provides such links solely for your convenience, and is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, responsibility or affiliation with the linked site or any content, information or other materials contained therein, unless specifically stated. These links will lead you to sites operated by third parties that operate under different privacy policies and we encourage you to review these privacy policies as we have no control over the information you may submit to those third parties. By entering the Website you acknowledge and agree that Heineken UK has not reviewed all sites linked to the Website and is not responsible for the content of any off-Website pages. Your linking to or viewing of any off-Website pages or other sites is at your own risk. We disclaim any and all warranties, express or implied, as to the accuracy, legality, reliability, accessibility or validity of any content, information or other materials contained on any other site.

You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. The Website must not be framed on any other site. You must obtain our prior written permission to link any off-homepage pages to your website and we reserve the right to refuse permission at our sole discretion. We reserve the right to withdraw linking permission without notice.

Any use and/or browsing of the Website is performed at your own risk. The Website (including, without limitation, all information, content, materials and functions made available on or through the Website) is provided to you “as is” without further representation or warranty of any kind, either express or implied. To the fullest extent permissible by law with regard to the contents of the Website, Heineken UK explicitly disclaims and makes no representations or warranties of any kind whatsoever: (a) for the accuracy, merchantability, fitness for a particular purpose, title or non-infringement of any content published on or made available through the Website by any visitor to our site or by anyone who may be informed of any of its contents; or (b) that the server or means that you use to access the server that makes the Website available is free of viruses, bugs or other components that may infect, harm or cause damage to your computer equipment, network connections or any other property when you access, browse, download from or otherwise use the Website.

Under no circumstances, including but not limited to Heineken UK’s negligence, will Heineken UK, Heineken UK’s group companies or any third party involved in creating, producing, hosting or delivering the Website, be liable for: (a) any losses, costs or expenses of any kind (including, without limitation, legal fees, expert fees or other disbursements); or (b) any damages whatsoever, whether direct, indirect, incidental, consequential, special, punitive or of any other kind or nature; whether arising out of or through your access to, the use of or browsing of the Website, or through your downloading of any materials, including, without limitation, anything caused by any viruses, bugs, human action or inaction, failure or malfunction of any computer system, phone line, hardware or software programs, or any other errors, failures or delays in computer transmissions or network connections, or otherwise, even if Heineken UK has been advised of the possibility of such losses or damages or the same is considered reasonably foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Heineken UK further assumes no responsibility, and will not be liable for, any loss or corruption of data on account of your access to, use of, or browsing of the Website, or your downloading of any Materials from the Websites. In no event shall Heineken UK’s total liability to you for all damages, losses and causes of action (whether arising in contract, tort or otherwise) exceed the amount paid by you, if any, for access to the Website.

You agree to indemnify, defend and hold Heineken UK and each of its agents, directors, employees, information providers, licensors and licensees, officers, parents, subsidiaries and affiliates (collectively “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use. You will cooperate as fully as reasonably required in Heineken UK’s defence of any such claim. Heineken UK reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In no event shall you settle any such matter without the express prior written consent of Heineken UK.

Heineken UK respects the intellectual property rights of others. It is our policy not to permit materials known by Heineken UK to infringe another party’s copyright to remain on any portion of the Website. If you believe any materials on any part of the Website infringe a copyright, you should provide Heineken UK with written notice that at a minimum contains: (a) a physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works; (c) identification of the material claimed to be infringing or to be the subject of infringing activity that that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Heineken UK to locate the material; (d) information reasonably sufficient to permit Heineken UK to contact you, such as an address, telephone number and, if available, an electronic mail address; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

These Terms of Use together with our Privacy Policy and Cookie Policy set forth the entire understanding and agreement between you and Heineken UK with respect to the Website and your use thereof. You agree that Heineken UK may transfer its rights and obligations under these Terms of Use to another person without consent. You acknowledge that any other agreements between you and Heineken UK with respect to the Website, if any, are superseded and of no force or effect. If any provision of these Terms of Use shall be deemed unlawful, void or unenforceable for any reason, then such provision will be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

If you have any further questions or comments regarding our Terms of Use, Privacy Policy or Cookie Policy, please send us an e-mail with your questions or comments through our “Contact Us/Get in Touch” page. These Terms of Use were last updated in MAY 2025.