Legal Hub

HEINEKEN UK is committed to making its website fully accessible. Using the guidelines set out by the W3C (World Wide Web Consortium) we aim to have our website conform to a WAI (Website Accessibility Initiative) rating of ‘A’.

Heineken UK Limited (“Heineken”, “we” or “us”) respects your privacy and recognises your desire to safeguard your personal information. These Terms of Use, along with our Privacy Policy and Cookies Policy, are designed to inform you about the kind of personal information collected on this website (the “Website”), to inform you of the conditions of use of the Website, and how we maintain the security of the Website. Please read the Terms of Use set out below carefully.

By using our Website, you acknowledge and agree to the following Terms of Use. If you do not agree to these terms, please do not use this Website.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit this Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

 As a result of COVID-19 we need to make changes to some of our procedures and terms regarding the delivery of products. As a temporary measure, to ensure a safe working environment for our drivers and customers, we will no longer require a signature on our delivery notes. Upon delivery or collection, all products should be examined and any loss or damage communicated to us by either phone (0345 878 7071 – option 3) or email (CustomerHub@heineken.co.uk) within 24 hours of the products being received. Clause 8.1 of the Heineken UK Limited Terms and Conditions of Sale is hereby amended accordingly.

1. Basis of Sale
   • These are the terms of sale which apply to Heineken UK Limited’s and/or any Heineken Group Company’s (as the case may be) contract with you, and any references to “we”, “our” or “us” in these terms of sale shall refer to Heineken UK Limited or such other Heineken Group Company. In these terms of sale, “Heineken Group Company” means any direct or indirect holding or subsidiary undertakings of Heineken UK Limited or any direct or indirect subsidiary of such holding company, and other undertakings in which Heineken UK Limited has a direct or indirect interest.
   • Any terms and conditions proposed by you or which you may purport to apply under any purchase order or confirmation of order, or which are implied by trade, custom, practice or course of dealing, are expressly excluded.  The signing or acceptance of any of your documentation by any of our employees or agents shall not modify these terms of sale or form part of any contract between you and us.
   • All descriptions and illustrations contained in our advertisements and other sales literature are intended merely to present a general impression of the products described in them and nothing contained in them shall form part of these terms of sale nor have any contractual force. The sale of products to you under these terms of sale or any contract we may have with you shall not be a sale by sample. 
   • These terms of sale should be read in conjunction with our trading policy documents (including our Ullage Policy, Quality Policy and Supply Chain Diligence Policy), which we issue from time to time and which form part of these terms of sale.
   • Subject to your compliance with conditions 3.1 and 3.5, the products supplied by us to you shall be of satisfactory quality (within the meaning of the Sale of Goods Act 1979). In the event that the products are not of such satisfactory quality, we shall at our sole option either supply replacement products or refund the price paid by you for the relevant products, such refund to be subject to the terms of our Ullage Policy in respect of draught products and the process outlined in condition 8 of these terms of sale.  Other than in respect of any third party claims against you relating directly to the supply by us to you of products that are not of satisfactory quality in accordance with this condition 1.5, such replacement or refund shall be your sole remedy in respect of any claim by you for our breach of this condition.
   • The conditions, warranties and other terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from these terms of sale and any contract we may have with you.
   • These terms of sale cover the supply of products by us across all routes to market including the on trade, off trade and wholesale. Accordingly, some of these terms of sale may not apply to your route to market.
2. Orders, Delivery and Returns
   • All orders shall be deemed to be an offer by you to purchase products pursuant to these terms of sale. No order shall be binding on us until it is accepted over the telephone or by electronic communication by one of our authorised representatives or confirmed by us in writing.
   • Time of delivery shall not be of the essence and we shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver products by any particular date provided that we use reasonable endeavours to deliver the products within a reasonable timescale.
   • We may deliver the products by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment. We do not sell products on a “sale or return” basis, unless specifically agreed with you in writing.
   • A deposit may be charged by us on returnable containers (as defined in condition 3.1) which will be credited to your account on their prompt return in good condition. We also reserve the right to charge a replacement cost where a returnable container is not returned to us, or to levy a reasonable charge where a returnable container is returned to us damaged.  The return of kegs and casks is subject to the keg balancing scheme outlined in condition 4.8.
   • We will deliver the products to the location agreed by us (“Delivery Location”). You will make sure that the premises to which the products are to be delivered are compliant with all relevant health and safety legislation and codes of practice.  If any premises are not compliant, we shall be entitled to suspend deliveries until they are compliant without any liability to you.  Delivery in respect of any product is completed on arrival of the relevant product at the Delivery Location.  In the event that we have specifically agreed with you that you will collect the products, you will collect the products from the location (“Delivery Location”) and time specified by us and, in such case delivery in respect of any product is completed on the completion of loading of the relevant product at the Delivery Location. 
   • We reserve the right to make an additional charge if you request any unscheduled delivery or emergency delivery.
   • If you refuse to accept a delivery, for whatever reason, we reserve the right to charge you the cost of carriage both to and from your premises, in addition to a reasonable administration charge and any other claim we may have, and we may resell or otherwise dispose of all or part of the products.
   • Acceptance of delivery, or collection, of the products (as the case may be) shall be deemed conclusive evidence of your acceptance of these terms of sale.
   • It is a condition of these terms of sale that any products supplied under it shall not be exported outside of the EEA. If you are wholesaling our products then you must ensure that this condition 2.9 is replicated in your terms and conditions with your customer.
   • If you are wholesaling products, you warrant and confirm that you have been approved for registration with AWRS (the Alcohol Wholesaler Registration Scheme pursuant to HMRC’s Excise Notice 2002) and you will inform us of any cancellation or change to your AWRS registration. If you are exporting products, you warrant and confirm that you have been approved for registration with WOWGR (Warehousekeepers and Owners of Warehoused Goods Regulations) and you will inform us of any cancellation or change to your WOWGR registration.
   • If we agree to supply you with products upon which excise duty (or other duties or taxes) has not been paid, it will be on the strict condition that you comply with all legislation and procedures (whether legally binding or not) relating to excise duty suspension or such other regime as may be applicable, including receipting the products in the Excise Movement and Control System within 5 business days of delivery of the relevant products to you. You will keep us fully indemnified at all times on demand against any assessments, claims, demands, losses, liabilities or expenses which we incur as a result of any failure by you to fulfil your obligations under such legislation or procedures.  We shall not be obliged to provide you with any certificate or similar relating to payment of excise duty on any delivery.  The duty status shall be shown on the delivery note in question, a copy of which should be retained for your records.
3. Storage, Handling and Resale of Products
   • You shall take all reasonable steps, and shall use your reasonable endeavours to procure that your own customers take all reasonable steps, to preserve the quality of the products and any bottles, cases, canisters, kegs, casks, crates, pallets or other containers and packaging (“containers”) from the time of delivery until dispensed to the ultimate consumer. This includes:
     • storing the products, containers and equipment (as defined in condition 6.1) in clean, sound and dry premises, out of direct sunlight and within appropriate temperatures (ensuring that the products do not freeze at any time) and other ambient conditions;
     • observing any guidelines issued by us concerning the storage, temperature and method of dispensing to the ultimate consumer;
     • transporting the products, containers and equipment carefully and in suitably adapted vehicles; and
     • implementing proper stock rotation procedures to ensure that the products with the earlier “Best Before” date are delivered and used first (but not selling products which are past their “Best Before” date).
   • Title to the returnable containers shall at all times remain vested in us or our nominated subcontractor from time to time.
   • You shall allow us access to your premises and facilities where the products, containers or equipment are stored and handled (and shall, upon reasonable request, provide us with details of your own customers and ensure that they allow us access to their premises and facilities), so we can check compliance with these terms of sale.
   • You shall co-operate fully with us in the event of a recall of the products, containers or equipment and you shall provide such co-operation and assistance as we may reasonably request in order to comply with applicable legal requirements relating to the products, containers or equipment or any part of them.
   • You shall ensure, and shall use reasonable endeavours to procure that your customers ensure, that the products remain in the original containers in which they are supplied until sold or dispensed to the ultimate consumer (this does not apply to bulk products) and that any markings (including any trade marks), numbers or references indicated on the containers are not covered, defaced, altered or erased.
   • Subject to mandatory laws, you shall not, and shall procure that your customers shall not, without our prior written consent:
     • use any of the names, devices or logos applied by us to any of the products, containers or equipment, except for the purpose of identifying and promoting the products in a manner which is acceptable to us; or
     • sell, dispose of or describe the products under or by reference to any name or description other than the name or description applied by us.
   • You shall ensure, and shall use reasonable endeavours to procure that your customers ensure, that the products are not the subject of any promotions or activity that are otherwise than in accordance with the guidance published by the Portman Group and the British Beer and Pub Association relating to responsible drinking and promotions.
   • The residual contents of any returnable containers or tankers which are collected for return to us (or our contractor) is our property from the time they are collected (except where title did not transfer to you prior to such collection, in which case title will always have vested in us), without any further payment by us. You will have no further rights in those residual contents. 
   • We may (at our discretion) print bar codes on the products, in accordance with the rules of the GS1 UK. We shall not be liable to you in the event of any omission or error in such bar codes.
4. Prices
   • Subject to condition 4.2, the prices charged for products will be those applied by us on the date of acceptance of your order. All prices quoted are exclusive of Value Added Tax unless otherwise stated.  VAT shall be payable by you at the prevailing rate, subject to receipt of a valid VAT invoice from us.
   • Any increases in rates of duty or other taxes, or any third party product price increases, will be passed on immediately in full. In the event of any such change, orders accepted but not delivered at the date of such change will be fulfilled at the revised prices.
   • Unless otherwise agreed, where we agree to pay you a retrospective discount under any contract we may have with you, such retrospective discount payment will not include VAT. In accordance with HMRC VAT treatment under Public Notice 700 18.2, we will not reduce the output tax due and you should not reduce the input tax being claimed.
   • The prices quoted for products are inclusive of carriage (unless expressly agreed to and stated as otherwise) to U.K. mainland premises, excluding Northern Ireland, Scottish Islands, Isle of Man, Channel Islands and Isles of Scilly. We reserve the right to charge for any deliveries which we believe (acting reasonably) cost significantly more than our average cost to deliver.  If products are supplied to premises outwith the UK, additional costs may be passed on to you, including (where appropriate) any rise in cost due to currency fluctuations.
   • Unless you are an approved wholesaler of ours and are purchasing products on that basis, all prices are quoted on the basis that the products are being purchased by you for retail sale to end consumers for consumption on premise at an outlet. Where you purchase as an approved wholesaler, all prices are quoted on the basis that the products are being purchased by you for onward sale to retail customers who will subsequently sell to end consumers for consumption on premise at an outlet.
   • Without limiting our other rights and remedies, should the products be sold other than in accordance with the conditionality set out in condition 4.5, we reserve the right to charge our wholesale selling price for such volume of products and any future volume of products purchased by you until such time as you prove to our reasonable satisfaction that the conditionality in condition 4.5 is being met.
   • We operate a keg surcharge scheme whereby we will levy a charge on draught products supplied in small volume kegs. We reserve the right to amend the level of keg surcharges and/or introduce new keg sizes into the scheme from time to time at our absolute discretion.  We will communicate all keg surcharges and any changes in keg surcharges to you.  All prices quoted are exclusive of keg surcharges unless otherwise stated.
   • We also operate a keg balancing scheme in respect of the kegs and casks in which the products are supplied. Under the keg balancing scheme, we will automatically count the number of our kegs and casks delivered to you and collected by our nominated distributor from you.  The difference between the number of kegs and casks supplied to you, and those returned will be your keg balance (“keg balance”).  Any negative balance (arising because not all kegs or casks delivered to you have been returned to us through our nominated distributor) will give rise to a charge of £25 per keg or cask  and will be applied to your trading account and collected on your normal payment terms.  Any subsequent reduction in the keg balance shall result in a credit to your trading account of £25 per keg or cask to reduce the keg balance.  Note that a positive keg balance can only be applied against a historical or a future negative balance, otherwise no credit will be given for a positive balance.  Your keg balance will be communicated on your invoices and statements.  Unless otherwise agreed, your opening keg balance will be zero, and only kegs and casks movements after the date of signing will be recorded. 
5. Payment
   • You shall make payment to us in cleared funds within such period or on such date as we shall specify to you from time to time (“due date”). If we do not give you a specific date then payment shall be due within 14 days of the date of invoice.
   • Failure to pay any amount due to us or any other Heineken Group Company by the due date, or any circumstances which give us reasonable concerns about your solvency, shall entitle us to suspend delivery of any undelivered orders. The time for payment for the products shall be of the essence.
   • We reserve the right at any time, at our sole discretion, to apply a credit limit to your trade account, and to refuse to accept any orders placed by you where the value of such orders would cause you to exceed your credit limit (unless otherwise agreed).
   • We reserve the right at any time, at our sole discretion, to amend or withdraw any or all of the (i) payment terms, (ii) credit limit and (iii) method of payment.
   • In the event of your breach of these terms of sale or any contract we may have with you, or any circumstances which give us reasonable concerns about your solvency, we reserve the right to amend or withdraw any or all of the payment terms, credit limit or method of payment.
   • If payment is not made by the due date, we reserve the right to claim interest at the rate prescribed from time to time under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) until payment is received by us in cleared funds.
   • We are entitled to withhold payment to you of any agreed discounts, bonuses, rebates, overriders and/or marketing budgets and to recover any such sums already paid to you if you are in breach of these terms of sale or any contract we may have with you.
   • In the event of any cheques or direct debits being dishonoured, a charge of £25.00 excluding VAT (or such other reasonable sum as we may from time to time advise you) will be made on your account to cover bank and administrative costs.
   • We may make your invoices and statements available to you electronically. We reserve the right to make a reasonable administration charge for any hard copy invoice/statements requested by you.
   • In the event that we make any payment or overpayment to you in error, such payment to you shall be treated as a debt due to us and you shall repay the amount by which you have been overpaid to us in full within 28 days of being made or becoming aware of our payment error.
6. Dispense Equipment
   • The terms applying to dispense equipment can be found at https://direct.heineken.co.uk/huk/en/GBP/anon/techservicesterms, which terms are hereby incorporated into and form part of these terms of sale. In these terms of sale, the term “equipment” means all raising, dispense and other equipment supplied by us (or our subcontractor).
   • If you are wholesaling our products, you shall provide us with reasonable data for the outlets and products supplied to support the placement and maintenance of equipment and facilitate quality checking of our products in trade.
   • If you are wholesaling our products then you must ensure that the terms of this condition 6 are replicated in your terms and conditions with your customer.
7. Risk and Retention of Title
   • Risk of damage to or loss of the products, containers and equipment shall pass to you on completion of delivery or, in the case of bulk products, when the relevant tanker seal is broken.
   • Title to the products (but not in any returnable containers or equipment) shall pass to you only when we have received from you payment (in cleared funds) of:
     • all amounts owing in respect of these products; and
     • all other amounts then due and owing from you to us or any other Heineken Group Company, whether or not under these terms of sale.
   • Until title to the products passes to you, you shall (i) hold the products as our fiduciary agent and bailee (or as trustee in Scotland), (ii) keep the products separate from your own products and third party products; and the products shall be properly stored, protected and insured against all risks on our behalf from the date of delivery (for an amount which is not less than the price payable to us) and identified as our property.
   • You shall be entitled to resell or use the products in the ordinary course of your business, (provided such sale shall be on your own behalf and you shall deal as principal and not as our agent) and, in such event, title to the products shall pass to you immediately before the time such resale occurs, notwithstanding that the payment is still due. Your power of sale referred to in this condition shall automatically cease upon the occurrence of any of the events referred to in condition 10.
   • Until title to the products passes to you (and provided the products are still in existence and have not been resold), we may require you to deliver the products to us in the event that you fail to make payment to us under these terms of sale or we have reasonable concerns about your solvency. If you fail to do so, we (or our representatives) may enter your premises or any third party premises where the products are stored and repossess the products and we (or our subcontractors) may do this at any time in order to repossess the returnable containers.
   • You shall not be entitled to (nor purport to) sell (other than in accordance with condition 7.4), mortgage, encumber, part with possession of, pledge or charge by way of security any of the products, containers or equipment which remain our property or allow any lien or encumbrance to arise over them. If you do so or purport to do so, all money owing by you to us shall become immediately due and payable, and we shall have the right to recover our products, containers and equipment.
   • The rights and remedies conferred to us by this condition 7 are in addition to and shall not in any way limit our other rights, including our right to sue for the price of the products (even if title to the products has not passed) and to recover our products, containers and equipment.
8. Claims
   • Upon delivery or collection (as the case may be), all products should be examined and signed for with a clear signature and any loss or damages entered upon the delivery note (or equivalent confirmation of products collected) and, where products are delivered, the carriers notified in writing on the same day. We shall be entitled to treat any signature obtained in good faith as binding you. Claims cannot be entertained once products have been signed for (unless the defect was not apparent until sampling). In respect of the non-delivery or non-collection of products for which an invoice has been raised, any claim must be made in writing to us within five days of the date of the invoice. Any claim in respect of incorrect pricing must be made in writing to us within fourteen days of the date of the invoice.  Our Quality Policy applies to any claims relating to the quality of the products supplied.
   • You agree that you will not bring any claim relating to these terms of sale (in contract, tort, negligence or otherwise) personally against any director, officer, employee or consultant of ours.
9. Liability
   • We do not exclude any liability to you in respect of (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979; (iv) defective products under the Consumer Protection Act 1987; or (v) anything else that cannot be excluded by the operation of law.
   • Subject to condition 9.1, we shall under no circumstances whatsoever be liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for:
     • any loss of profit;
     • loss of business or business opportunity;
     • loss of revenue;
     • loss of anticipated savings;
     • depletion of goodwill;
     • or any indirect or consequential losses of any nature, howsoever arising,

arising under or in connection with these terms of sale or any contract we may have with you.

• Subject to conditions 9.1, 9.2 and 9.4, our total aggregate liability to you in respect of all other losses arising under or in connection with these terms of sale and any contract we may have with you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to the price of the products purchased by you directly from us in the preceding three months.
• We shall not be liable to you or be deemed to be in breach of these terms of sale or any contract we may have with you by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control or due to your fault. This includes strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or those of a third party), adverse weather conditions, default or delays of suppliers or subcontractors, breakdown of plant or equipment, and material shortages.
• There are no conditions, warranties, representations or terms, express or implied, that are binding on us except as specifically stated in these terms of sale or any contract we may have with you. Any condition, warranty, representation or term concerning the products which might otherwise be implied into or incorporated in these terms of sale or any contract we may have with you, whether by statute, common law or otherwise, is hereby expressly excluded.
• You shall indemnify us against any third party claims, losses, damages, expenses and costs we incur as a result of your negligence or any breach by you of these terms of sale or any contract we may have with you.

10. Insolvency
    • We may terminate our trading relationship with you or suspend further deliveries to you (without any liability to you) if:
      • (i) you become unable to pay your debts as they fall due; (ii) you commence negotiations with your creditors with a view to rescheduling or entering into an arrangement, compromise or composition in satisfaction of any of your debts; (iii) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; (iv) the value of your assets is less than your liabilities; or (v) your financial position deteriorates to such an extent that, in our opinion, your capability to adequately fulfil your obligations to us under these terms of sale or any contract with us has been placed in jeopardy; or
      • any steps are taken with a view to
        • appointing an administrator, receiver, administrative receiver, liquidator (provisional or following a winding up), trustee or other similar officer in respect of you or your assets;
        • enforcing payment of any of your debts or of any security you have granted; or
        • obtaining a moratorium in respect of your debts; or
      • we believe that any of the events referred to in conditions 10.1.1 and 10.1.2 are reasonably likely to occur and we notify you accordingly.
    • Without limiting our other rights and remedies, we may suspend provision of the products under any contract with you if you become subject to any of the events listed in condition 10.1, or we reasonably believe that you are about to become subject to any of them, or if you fail to pay any amount due to us on or before the due date for payment.
    • If we terminate our trading relationship with you for any reason:
      • the price payable for any products that have been delivered but not paid for shall become immediately due and payable, regardless of any previous agreement or arrangement to the contrary; and
      • you shall not be entitled to any discounts (retrospective or otherwise), rebates or overriders, and any discounts, rebates or overriders which have accrued but not yet been paid will be cancelled and any rights to these shall automatically cease.
    • Any exercise by us of our rights under this condition 10 or condition 18 will not affect any of our other rights or remedies under these terms of sale or any contract we may have with you and (subject to condition 10.3) shall be without prejudice to any rights and remedies that have accrued as at termination. Any provision of these terms of sale or any contract we may have with you that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
11. Consumer orders

This condition 11 applies only if you are not a business but are a “consumer” within the meaning of The Consumer Rights Act 2015.  If, after we have accepted an order from you, you wish to withdraw from a binding order then you may do so by informing us no later than 14 working days after the date of delivery of the products.  If you notify us that you wish to cancel the order, and we have already delivered the products to you, then you must return the products to us at your own cost and risk. Provided that the products are returned in the same condition as when we supplied them to you, we shall reimburse all sums paid by you for those products less any reasonable costs of delivery.

12. Data Protection
    • We comply with the European Union Directive 95/46/EC, as transposed into domestic legislation pursuant to the Data Protection Act 2018, including by the General Data Protection Regulation 2016/679 (“GDPR”) and laws implementing or supplementing the GDPR and, to the extent applicable, the data protection or privacy laws of any other country, including the United Kingdom following any exit from the European Union (“Data Protection Laws”). We will use any personal data you provide to us in accordance with the Data Protection Laws.  Please note that any information, including any personal data, you provide to us during the course of the trading relationship with us may be used by us and other Heineken Group Companies and our subcontractors, representatives and/or agents for the purposes of our fulfilling our obligations to you under these terms of sale or any contract we may have with you.
    • For more information on how we use your personal data and your rights with respect to the personal data we hold on you, please review our Privacy Policy (available at https://www.heineken.co.uk/csbp-privacy-procedure or email dataprotection@heineken.co.uk to request a copy).
    • We are required to comply with money laundering legislation and regulations designed to combat the laundering of the proceeds of crime. Accordingly, we:
      • reserve the right to withhold deliveries until we have been provided with satisfactory evidence of your identity and the identity of the person making payment to us on your behalf (if applicable);
      • may be required to notify the appropriate authorities of issues relating to your affairs; and
      • reserve the right to refuse to accept cash payments.

We shall have no liability to you for any losses that may be incurred as a result of any of the above.

13. Set-off
    • If you owe us, or any other Heineken Group Company, any payment or other liability, then we may set-off, withhold or deduct that amount from any sum which we, or such other Heineken Group Company, owe you.
    • If we, or any other Heineken Group Company, owe you any payment or other liability, you shall not be permitted to set-off, counterclaim, withhold or deduct any sum which we owe you from any amount that you owe us, or any other Heineken Group Company.
14. Waiver

No failure or delay by either of us in exercising our rights or remedies under these terms of sale or any contract we may have with you shall prevent or restrict the exercise of such rights or remedies at any time. No waiver (whether express or implied) by either of us of any breach of any of these terms of sale or the terms of any contract we may have with you by the other shall be construed as a waiver of any subsequent breach of the same or any other provision.

15. Third Party Rights

Except as expressly provided in these terms of sale or any contract we may have with you, no third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of these terms of sale or any contract we may have with you.

16. Compliance with Laws

In performing your obligations under these terms of sale or any contract we may have with you, you shall, and shall procure that each of your or your holding company’s direct or indirect subsidiaries, comply with all applicable laws, statutes, regulations, codes and HMRC Excise Notices from time to time in force, including the Bribery Act 2010, the Data Protection Act 2018, GDPR, the Modern Slavery Act 2015 and the Competition Act 1998.

17. Notice

A notice given to a party under or in connection with these terms of sale or any contract we may have with you shall be in writing and sent to the party in accordance with the following:

• to us at our registered office address (Heineken UK Limited, 3-4 Broadway Park, South Gyle Broadway, Edinburgh EH12 9JZ) and marked for the attention of the Head of Legal;
• to you at your trading address,

or as otherwise notified in writing to the other party.  Any notice shall be deemed to have been received (a) if delivered by hand, on signature of a delivery receipt; (b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00am on the second business day after posting.

18. Termination

Without prejudice to our rights under condition 10, we shall be entitled to terminate our trading relationship with you immediately if you commit a material breach of any of these terms of sale or fail to pay any amount due on or before the due date for payment, or on 30 days prior written notice for any other reason.  In the event of the early termination of our trading relationship with you, we reserve the right to recover any losses which we incur as a result of such early termination, which losses shall include any loss of profit.

19. Law and Jurisdiction

Any dispute or claim arising out of or in connection with our trading relationship with you or the formation of any contract we may have with you (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any disputes arising, unless your business is in Scotland, in which case such jurisdiction shall be non-exclusive.

20. General
    • We reserve the right to transfer to any person the right to receive payment of any money payable to us, and/or any of our other rights.
    • All copyright, patent, trade mark, trade secret, design rights, domain names and other proprietary and intellectual property rights whether registered or unregistered in the products, containers and equipment and information and know how which we may provide in relation to the products, containers and equipment (“intellectual property rights”) shall (as between you and us) remain vested in us. You shall not acquire any title in the intellectual property rights relating to the products, containers or equipment.  You may not copy or imitate the intellectual property rights, products, containers or equipment or do or omit to do, or permit any third party to do or omit to do, anything which may damage such intellectual property rights.  Any goodwill arising from the use of such intellectual property rights shall accrue to us.
    • You shall not be entitled to assign, re-sell, charge, encumber or otherwise transfer any of your rights or obligations under these terms of sale or any contract we may have with you, in whole or in part, without our prior consent and any attempt to do so will enable us to terminate our trading relationship with you without prejudice to our other rights and remedies.
    • Nothing in these terms of sale or any contract we may have with you is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
21. Amendments

We reserve the right to alter these terms of sale generally or for any particular class of products or customer. We will use our reasonable endeavours to give at least one week’s notice of alteration.

22. Severance

If any provision or part-provision of these terms of sale or the terms of any contract we may have with you becomes invalid, illegal or unenforceable (in whole or in part) it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.  If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this condition shall not affect the validity and enforceability of the remaining provisions (and/or the remainder of such provision).

23. Interpretation

In these terms of sale and in any contract we may have with you:

• the singular includes the plural and vice versa;
• any phrase introduced by the terms “including”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms;
• unless otherwise specified, a reference to “writing” does not include email or fax;
• any reference to “persons” includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, governmental or state agencies, foundations and trusts (in each case whether or not having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists);
• references to statutes, any statutory instrument, regulation or order shall be construed as a reference to such statute, statutory instrument, regulation or order as amended, supplemented or re-enacted from time to time; and
• words and expressions which are defined in the Companies Act 2006 have the same meanings as are given to them in that Act.

View the Technical Services Terms and Conditions

Year Ended 31 December 2019

Prepared in accordance with the requirements of Schedule 19, Finance Act 2016.

We believe that responsible tax behaviour is an essential element of our sustainability strategy. The taxes we pay are an important part of our contribution to local economies and support the development of the many countries in which we operate where we always seek to grow together with the communities.

We support stable, transparent and predictable tax regimes that incentivise long-term investment and economic growth.

Tax strategy

In support of HEINEKEN’s business priorities, we pursue a tax strategy that is sustainable and transparent. This strategy is annually reviewed and approved both by the Executive Board and the Audit Committee (part of the Supervisory Board). Our tax strategy is based on a number of key principles:

• Our commitment to comply with relevant tax laws and international regulations goes beyond legal compliance.
• Our way of working conforms with the HEINEKEN Code of Conduct.
  • We expect to pay tax on our activities in the country where they take place.
  • We do not use tax havens for tax avoidance purposes.
  • We pursue an open and constructive dialogue with tax authorities that is based on respect, transparency and trust.
• We developed co-operative compliance relationships with tax authorities in various countries.  For the UK, this is HM Revenue & Customs.
• We fully support and follow the OECD transfer pricing guidelines. Transactions between HEINEKEN companies are conducted at ‘arm’s length’.
• We report taxes based on international (IFRS) and local reporting standards.

 Tax governance

Risk profile

HEINEKEN is present in more than 70 countries, with a growing share of its revenues originating from emerging markets. Tax legislation is often complex and subject to interpretation. Failure to comply with applicable regulations could lead to fines, claims and reputational damage.

Risk management

HEINEKEN’s risk management system enables management to identify, assess, prioritise and manage risks on a continuous and systematic basis and covers all subsidiaries across regions, countries, markets and corporate functions.

Within this context, the HEINEKEN Tax Control Framework (HTCF) is at the heart of our tax governance model and comprises all our tax standards, procedures and controls.

The objective of HTCF is to provide a reasonable level of assurance that HEINEKEN is in control of all taxes and duties borne and collected by the HEINEKEN group. In addition, the HTCF aims to provide verifiable assurance that the tax risks of HEINEKEN are identified and managed in compliance with applicable laws and regulations. The HTCF results in greater transparency of the tax management function and complying with the HTCF may form a solid basis for an open and transparent relationship with tax authorities.

HEINEKEN makes use of an online tool to monitor compliance of all HEINEKEN companies with the HTCF. Relevant standards, procedures and good practices are shared among HEINEKEN’s tax function and periodic control assessments are performed.

Risk appetite and attitude to tax planning

We engage in efficient tax planning that supports our business and reflects commercial and economic activity. We do not engage in artificial tax arrangements. Our overriding principle is compliance with all applicable tax laws and regulations.

HEINEKEN is not prepared to accept a level of risk that would expose it to reputational harm and we would only adopt tax planning where there is commercial substance and we believe it is more likely than not that our position would be upheld.

We interpret UK tax law in a reasonable manner taking into account both the purpose and intent of the law. Where there is significant uncertainty or complexity in relation to tax, we may seek advice from external experts. This gives us confidence that our tax returns are correct.

Organisation

Our tax function ensures tax compliance of all HEINEKEN companies. It maintains communications with tax authorities and advises management on tax-related topics. External advisors are involved in material transactions or when a specific area of expertise is required.

HEINEKEN operates in a relatively decentralised business model, in which every country organisation maintains a certain level of control over the entire value chain, within the framework and principles determined by the Group.

The ultimate responsibility for tax matters rests with our Executive Board and Audit Committee (part of the Supervisory Board) who review and approve HEINEKEN’s tax strategy annually set by the Tax Director.

The Tax Director is also responsible for managing the Tax Function. With the support and monitoring of the Global Tax department, the local Tax Managers execute the Group’s tax strategy under the supervision of the local Finance Directors.

The UK Head of Tax reports to the UK Finance Director. The UK Head of Tax is responsible for all taxes which impact the HEINEKEN UK (‘HUK’) corporate group, with the HR department having the day to day responsibility for employee taxes. The HUK tax team members are suitably trained and experienced to deal with the administration of the other taxes. The input of suitably qualified external advisors is a key source of expertise to supplement the skills of the HUK tax team. External advisors are therefore used when required on specialist matters. 

HUK carries out an assessment on an annual basis against the HEINEKEN Tax Control Framework to identify any potential improvements that could be made regarding tax risk management. 

The approach towards dealings with HMRC

We seek to develop strong relations with HMRC based on respect, transparency and trust. We are committed to a collaborative approach to our dealings with HMRC. 

We engage with HMRC through our Customer Compliance Manager to discuss our tax affairs on a real-time basis.               

We take care to ensure that our tax affairs are reported accurately. We would seek to voluntarily disclose any errors found in a submitted tax return, quantifying the effect of any error and paying any additional tax, interest and penalties due as a result. 

HEINEKEN is committed to paying the right amount of tax in the UK, and to work collaboratively with the tax authorities. 

HEINEKEN’s Statement on Slavery and Human Trafficking, together with its Anti-Slavery and Human Trafficking Policy, reinforce our zero-tolerance approach to modern slavery.

We are committed to acting ethically and with integrity in all our business dealings and relationships.

For our Statement on Slavery and Human Trafficking, and for more information on our Anti-Slavery and Human Trafficking Policy, please click on the links below.

Anti-Slavery and Human Trafficking Policy (Official Version)

Modern Slavery and Human Trafficking Statement

HEINEKEN’s Code of Business Conduct, and its underlying policies, apply to all HEINEKEN colleagues.

It explains what’s expected of our people, individually and as a team, and highlights the basic principles we all need to observe when acting for or on behalf of our Company.

We are passionate about our business and about achieving our goals, and we’ll always do so with fairness and integrity, and with respect for our values, the law and our Code of Business Conduct.

For more information about our Code of Business Conduct, click on the link below.

HEINEKEN Code of Business Conduct

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

The personal data provided by entrants will only be used by the Promoter for the purpose of conducting the promotion and at all times in accordance with the Data Protection Act 2018 and the Promoter’s Privacy Policy (available at https://heineken.co.uk/legal-hub/?article=privacy-policy). From time to time, the Promoter may share entrants’ personal data with their agents/representatives to assist with administering the promotion and contacting entrants (as necessary) and/or fulfilling the prize(s).

1. Only open to residents in the UK and Channel Islands and Isle of Man aged 18 or over, excluding employees of any company in the Heineken group and any person whom, in the Promoter’s reasonable opinion, should be excluded due to their involvement or connection with this promotion.
2. No Purchase Necessary to enter. Complete the survey, enter your personal details and submit your completed survey via the supplied TypeForm link.  Only one entry per person – any repeat submissions will be disregarded. Standard network rates apply.
3. Entries must be made personally. Entries made through agents/third parties, bulk entries or automated entries are invalid. No multiple entries from a single IP address will be valid. 
4. The promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed entries, such entries will be void. Proof of sending is not proof of receipt and promoter does not accept any responsibility for the non receipt or the late receipt of message due to network failure or for any associated costs to entrants. No entries submitted via any other means will be accepted. The promoter cannot guarantee uninterrupted or secure access to the web entry route. Any mechanical reproduction or automated entries is prohibited, and any use of such automated devices will cause disqualification. 
5. Promotion dates. Survey promotion runs from Monday 23rd September – Sunday 29th September 2019. 
6. Nature of the prizes. There is 1 prize. The prize consists of one £100 Amazon voucher. Voucher terms and conditions apply – see  https://www.amazon.co.uk/gp/help/customer/display.html/280-5725522-2075014?ie=UTF8&nodeId=1040616 for details. The voucher is not for resale and Amazon reserves the right to invalidate any voucher sold contrary to the voucher terms. Vouchers must be redeemed by the date stated by Amazon.
7. Winner election. The winner will be the first entry randomly selected from the list of survey respondents within 7 working days of the promotion closing date. The Promoter reserves the right to verify all entries and the winner and to refuse to award a prize or withdraw a prize entitlement and/or refuse further participation and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.  The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into. 
8. How and when the winner will be notified of results. The winner will be contacted within 7 working days of the promotion end date. If the winner cannot be contacted within 7 working days, the Promoter reserves the right to re-draw and select a new winner (and so on until a winner can be contacted who will take up the prize).
9. How and when winner and results will be announced. The winner’s details will be announced on LinkedIn 14 days following the promotion end date. By entering, the winner consents to such information being disclosed upon request.
10. There is no cash or other alternative to the prize in whole or in part. Prize is not transferable. The Promoter reserves the right to reclaim the prize if it is transferred.  
11. The decision of the promoter in all matters is final and binding and no correspondence will be entered into.
12. The promoter is not responsible for any third party acts or omissions.
13. The promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control. 
14. The promotion is in no way sponsored, endorsed or administered by, or associated with, LinkedIn. LinkedIn is not responsible to entrants in respect of any aspect of this promotion.
15. All taxes (including without limitation national & local taxes) in connection with any prize & the reporting consequence thereof, are the sole responsibility of the prize winner.
16. These rules and any dispute or difference arising out of or in connection with them shall be governed by and construed in accordance with English law. The Promoter and each entrant irrevocably agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with these rules or the legal relationships established by this agreement. 

Promoter: Heineken UK Limited, 3-4 Broadway Park, South Gyle Broadway, EDINBURGH, EH12 9JZ