HEINEKEN UK is committed to making its website fully accessible. Using the guidelines set out by the W3C (World Wide Web Consortium) we aim to have our website conform to a WAI (Website Accessibility Initiative) rating of ‘A’.

The HEINEKEN UK website has the following features built into it which will help us to maintain a high level of accessibility that will comply to W3C WAI ‘A’ standards. 1. CSS & HTML markup complies with W3C guidelines up to priority. 2. Access keys are used as keyboard shortcuts. 3. A hidden ‘jump to content’ link is used allowing the user to skip over the main navigation directly to the main content of the page.

Access keys are keyboard shortcuts that allow the user to jump to selected parts of a website. Access keys work differently depending on the software and platform that is being used. The following is a guide on how to use keyboard shortcuts with different system platforms and web browsers.

Using access keys on a PC with Microsoft Windows:

  • If you are using Windows pressing the ‘ Alt ‘ key in combination with the access key will highlight that link on the page, you then press ‘ Enter ‘ to select that link.

Using access keys on an Apple Mac:

  • If you are using a Mac pressing the ‘ Ctrl ‘ and ‘Alt’ key in combination with the access key will automatically send you to that specific page.

Using access keys with different Web Browsers:

  • As mentioned before access key controls behave differently with different web browsers. The following is a guide to how different browsers handle this feature.

Using Access keys with Google Chrome:

Google Chrome (PC)

  • Hold down the ‘ Alt ‘ key, press the number of the Access key.

Google Chrome (Mac)

  • Hold down the ‘ Alt ‘ key, press the number of the Access key.

Using Access keys with Edge & Internet Explorer:

Edge (PC)

  • Hold down the ‘ Alt ‘ key, press the number of the Access key.

Internet Explorer 11 (PC)

  • Hold down the ‘ Alt ‘ key, press the number of the Access key.

Using Access keys with Firefox

Firefox, Mozilla (PC)

  • Hold down the ‘ Alt ‘ & ‘Shift’ key and press the number of the Access key

Firefox, Mozilla (Mac)

  • Hold down the ‘ Ctrl ‘ & ‘ Option ‘, key and press the number of the Access key

Using Access keys with Safari or Opera.

Safari (Mac)

  • Hold down the ‘ Ctrl ‘ & ‘ Alt ’ key and press the number of the Access key

Opera

  • Hold down the ‘ Shift ‘ key and press ‘ Escape ‘ , release both keys, then press the number of the Access key

This website uses the following access keys:

  • ‘s’ = Skip to Content
  • ‘1’ = Home
  • ‘2’ = About Us
  • ‘3’ = Pubs
  • ‘4’ = Cider & Beer
  • ‘5’ = Sustainability
  • ‘6’ = Media
  • ‘7’ = Careers
  • ‘8’ = Contact
  • ‘l’ = Legal Hub
  • ‘m’ = Site Map
  • ‘t’= Terms of Use
  • ‘p’ = Privacy Policy
  • ‘c’ = Cookie Policy

It is useful to note that you can also use your browser options to change the layout of the website you are viewing. Generally, depending on the browser you are using you can change things like text size, colours and sometimes even upload your own style sheet. The following guidelines explain how to do this with the most commonly used browsers.

Internet Explorer: Internet Explorer has a wide range of accessible options.

Changing the Text Size:

View > Text Size

Choose between – ‘Largest’, ‘Larger’, ‘Medium’, ‘Smaller’ and ‘Smallest’

Other formatting styles:

Tools > Internet Options > General.

Choose between – ‘Colors’, ‘Languages’, ‘Fonts’ and ‘Accessibility’

Colors – Allows you to choose the colours of to be used for Text, Background and Links

Languages – Allows you to add different languages to your browser to read the website

Fonts – Allows you to change the font for any font that is not styled or specified on the website

Accessibility – Gives formatting options allowing you to ignore specified Colours, Font Styles or Font Sizes. Also allows you to format pages using your own style sheet.

Firefox: Firefox has the following options.

Changing the Text Size:

View > Text Size

Choose between – increase, decrease or normal.

Other formatting styles:

Select – Tools > Options > Content > Fonts & Colours Box > Advanced – Change formatting of fonts

Select – Tools > Options > Content > Fonts & Colours Box > Colours – Change colours of text, background and links


Heineken UK Limited (“Heineken”, “we” or “us”) respects your privacy and recognises your desire to safeguard your personal information. These Terms of Use, along with our Privacy Policy and Cookies Policy, are designed to inform you about the kind of personal information collected on this website (the “Website”), to inform you of the conditions of use of the Website, and how we maintain the security of the Website. Please read the Terms of Use set out below carefully.

By using our Website, you acknowledge and agree to the following Terms of Use. If you do not agree to these terms, please do not use this Website.

 These Terms of Use are applicable to the Website, unless explicitly stated otherwise in any particular instance. By entering this Website and indicating your acceptance, you acknowledge and agree that you shall be bound by any revisions to the Terms of Use. We suggest periodically visiting this page of the Website to review these Terms of Use for any changes.

This Website is operated by Heineken UK Limited, a company registered in Scotland under company number (SC065527) with registered office at 3-4 Broadway Park, South Gyle Broadway, Edinburgh EH12 9JZ. To contact us, please e-mail us through our ‘Contact Us’ page on the Website.

This Website is intended only for residents in the UK of at least 18 years of age. Do not use this Website if you are younger than 18 and/or not resident in the UK. Date of birth verification is required to gain access to the Website and prompts may be located within the Website.

 

 

You acknowledge and agree that any personal data that you provide and/or we collect when you use this Website shall be processed in accordance with our Privacy Policy and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/279.

This Website is controlled and operated by Heineken from its offices in the UK. Heineken makes no representation that material in the Website is appropriate or available for use in other locations. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws if, and to the extent, that local laws are applicable. These Terms of Use and anything in the Website shall be governed by the laws of England and Wales.

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. From time to time, we may restrict access to some parts of our Website, or our entire Website, even to users who have registered with us. We will not be liable if, for any reason, our Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Website. You shall not interfere or attempt to interfere with the operation of the Website or the use thereof by other users, in any way through any means or device, including, but not limited to uploading computer viruses, logic/time bombs, Trojan horses, spamming, hacking, or any other means expressly prohibited by any provision of these Terms of Use.

 

This Website contains material which may include but not be limited to audio, graphics, sound and video recordings, charts, text, databases, information, or images of places or people and any names, copyright, registered designs, logos, trademarks and/or service marks (“Materials”) which are owned by or licensed to Heineken and protected by international copyright, trade mark and other intellectual property laws. By using this Website, you acknowledge and agree that any Materials on this Website, are owned or licensed by Heineken. You shall not be permitted to reproduce, modify, reverse engineer, distribute, exploit, decompile, create derivative works of (or based on) these Materials, or do any other act which is otherwise than for your own personal use in the UK or in respect of which Heineken has provided its express prior written consent. Heineken will enforce its intellectual property rights to the fullest extent of the law. Any unauthorised use of these Materials may subject you to penalties or liability for damages including, without limitation, those related to violation of trademarks, copyrights, privacy and passing off.

Although the Materials and information on the Website are based on up-to-date information, and while Heineken makes all reasonable efforts to ensure that all content, information and Materials on this Website are correct, accuracy cannot be guaranteed and Heineken makes no warranties or representations of any kind as to its accuracy. If the need arises to update our Website, we may suspend access to our Website, or close it indefinitely.

Although this Website may be linked to other sites on the internet, Heineken provides such links solely for your convenience, and is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, responsibility or affiliation with the linked site or any content, information or other materials contained therein, unless specifically stated. These links will lead you to sites operated by third parties that operate under different privacy policies and we encourage you to review these privacy policies as we have no control over the information you may submit to those third parties. By entering this Website you acknowledge and agree that Heineken has not reviewed all sites linked to this Website and is not responsible for the content of any off-Website pages. Your linking to or viewing of any off-Website pages or other sites is at your own risk. We disclaim any and all warranties, express or implied, as to the accuracy, legality, reliability, accessibility or validity of any content, information or other materials contained on any other site.

You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our Website must not be framed on any other site. You must obtain our prior written permission to link any off-homepage pages to your website and we reserve the right to refuse permission at our sole discretion. We reserve the right to withdraw linking permission without notice.

Any use and/or browsing of this Website is performed at your own risk. This Website (including, without limitation, all information, content, materials and functions made available on or through this Website) is provided to you “as is” without further representation or warranty of any kind, either express or implied. To the fullest extent permissible by law with regard to the contents of this Website, Heineken explicitly disclaims and makes no representations or warranties of any kind whatsoever: (a) for the accuracy, merchantability, fitness for a particular purpose, title or non-infringement of any content published on or made available through this Website by any visitor to our site or by anyone who may be informed of any of its contents; or (b) that the server or means that you use to access the server that makes this Website available is free of viruses, bugs or other components that may infect, harm or cause damage to your computer equipment, network connections or any other property when you access, browse, download from or otherwise use this Website.

Under no circumstances, including but not limited to Heineken’s negligence, will Heineken, Heineken’s group companies or any third party involved in creating, producing, hosting or delivering this Website, be liable for: (a) any losses, costs or expenses of any kind (including, without limitation, legal fees, expert fees or other disbursements); or (b) any damages whatsoever, whether direct, indirect, incidental, consequential, special, punitive or of any other kind or nature; whether arising out of or through your access to, the use of or browsing of this Website, or through your downloading of any materials, including, without limitation, anything caused by any viruses, bugs, human action or inaction, failure or malfunction of any computer system, phone line, hardware or software programs, or any other errors, failures or delays in computer transmissions or network connections, or otherwise, even if Heineken has been advised of the possibility of such losses or damages or the same is considered reasonably foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Heineken further assumes no responsibility, and will not be liable for, any loss or corruption of data on account of your access to, use of, or browsing of the Website, or your downloading of any Materials from the Websites. In no event shall Heineken’s total liability to you for all damages, losses and causes of action (whether arising in contract, tort or otherwise) exceed the amount paid by you, if any, for access to the Website.

You agree to indemnify, defend and hold Heineken and each of its agents, directors, employees, information providers, licensors and licensees, officers, parents, subsidiaries and affiliates (collectively “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use. You will cooperate as fully as reasonably required in Heineken’s defence of any such claim. Heineken reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In no event shall you settle any such matter without the express prior written consent of Heineken.

Heineken respects the intellectual property rights of others. It is our policy not to permit materials known by Heineken to infringe another party’s copyright to remain on any portion of the Website. If you believe any materials on any part of the Website infringe a copyright, you should provide Heineken with written notice that at a minimum contains: (a) a physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works; (c) identification of the material claimed to be infringing or to be the subject of infringing activity that that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Heineken to locate the material; (d) information reasonably sufficient to permit Heineken to contact you, such as an address, telephone number and, if available, an electronic mail address; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

These Terms of Use together with our Privacy Policy and Cookie Policy set forth the entire understanding and agreement between you and Heineken with respect to the Website and your use thereof. You agree that Heineken may transfer its rights and obligations under these Terms of Use to another person without consent. You acknowledge that any other agreements between you and Heineken with respect to the Website, if any, are superseded and of no force or effect. If any provision of these Terms of Use shall be deemed unlawful, void or unenforceable for any reason, then such provision will be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

 

If you have any further questions or comments regarding our Terms of Use, Privacy Policy or Cookie Policy, please send us an e-mail with your questions or comments through our “Contact Us/Get in Touch” page. These Terms of Use were last updated in September 2019.

 


This Cookie Policy sets out:

  • what a cookie is (paragraph 2);
  • an overview of the cookies we use and why (paragraph 3);
  • what you can do if you do not consent to the cookie use (paragraph 4);
  • further information about cookies in general (paragraph 5); and
  • a detailed table listing all of the cookies that we use on this Website (paragraph 6).

When you enter the Website it will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on your device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques, such as pixels, web beacons and device fingerprints, and for the sake of consistency all of these techniques will be referred to in this Cookie Policy as ‘cookies’. This Cookie Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal information and can be

HEINEKEN UK Limited (“HEINEKEN”, “we” or “us”) uses cookies to give you a better online experience. In order to make full use of our Website, your computer, tablet or mobile device will need to accept cookies. It is important you know what cookies our Website uses and for what purposes. This will help to protect your privacy while at the same time providing you with the best online experience. If you do not wish to accept cookies in connection with your use of this Website, you have the following options:

  • you may choose not to accept cookies via the pop-up banner or turn off cookies at any time (see section 4 below for more details on how to do this), but please be aware that this may affect the functionality of the Website;
  • you can stop using this Website.

You can change your cookie preferences at any time by changing your settings which is further explained in section 4 below. You will find a list of all cookies within each category (necessary, functional and performance) in section 6 of this policy. Please note that disabling the cookies settings on our Website shall not result in the deletion of any cookies that have already been set – however, you can delete these at any time by accessing the browser settings on your device (see section 4 below for more details on how to do this).

We use several different types of cookies. In particular, we use: necessary cookies which enable certain fundamental website features; functionality cookies which allow us to remember choices you make (e.g. your cookie preference); and performance cookies which monitor usage of our Website. Some of these are session cookies which are temporary and allow us to link your actions during a single visit to our site, and which are erased when you close your browser. Others are persistent cookies which remain on your device for the period of time specified in the cookie (see paragraph 6 for details of how long these cookies persist).

The following is a more detailed explanation of the types of cookies we use, categorised by the purpose of the cookies:

  1. necessary cookies

Necessary cookies are essential and help you navigate the Website. These cookies are anonymous, and do not collect or store any personally identifying information about you. Without these cookies, we may not be able to provide the services you have asked for. For example, these cookies make sure that you only have to verify your age by responding to the age-gate once on your first visit, rather than every time you visit the Website. These cookies also help to support website security and basic functionality and are necessary for the proper operation of our Website, so if you block these cookies we can’t guarantee your use or the security of our Website during your visit.

  1. functionality cookies

Functionality cookies are used to provide you the best user experience.  They also allow the Website to remember choices made (such as language or the region you are in) and provide enhanced, more personal features.

  1. performance cookies

Performance cookies help us to understand the behaviour of our visitors and their usage of the Website in an aggregated manner. This allows us to continuously improve the Website to provide the best user experience. These cookies are also used to help us understand how effective our advertising is; for instance these cookies tell us which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated, to assist us to improve how a website works. Some of these cookies are managed by third parties (see paragraph 6 for more details), and you may refer to the third parties’ own website privacy notifications for further information.

In particular, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our website. Google Analytics, a third-party web analysis service provided by Google Inc, uses “performance cookies” and “targeting cookies” to analyse how you use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion ‘anonymizeIp()’ which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union. On our behalf, Google will use the information collected for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described further below at paragraph 4. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#.

You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy.

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for the next time. If you wish to withdraw your consent to the use of necessary or functional cookies you will have to block these cookies separately through your internet browser settings for each browser you use. You can also use your browser settings to remove any cookies that we have already set on your device. Please be aware that some of our services will not function if your browser does not accept necessary or functional cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser at a later date.

The following links may assist you in managing your cookies settings, or you can use the ‘Help’ option in your internet browser for more details:

The following link contains further information about cookies: http://www.aboutcookies.org/. In addition, a guide to online privacy has been produced by the internet advertising industry which can be found online at:

  • http://www.youronlinechoices.eu
  • www.aboutads.info

Below is a full list of the cookies used: 1. NECESSARY COOKIES (See section 3a of this Policy)

2. FUNCTIONAL COOKIES (See section 3b of this Policy)

3.PERFORMANCE COOKIES (See section 3c of this Policy)

 


We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit this Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

Heineken UK Limited and Star Pubs & Bars Limited (collectively referred to as “we“, “us“, or “our” in this privacy notice) are part of the Heineken group. When we mention “we“, “us” or “our” in this privacy notice, we are referring to the relevant company which is responsible for processing your personal data. Unless we inform you otherwise, the controller will be Heineken UK Limited. However, where processing of personal data is undertaken by Star Pubs & Bars Limited for their own independent purposes (for example in connection with a marketing campaign), that entity will be a separate controller of your personal data. The contact details for each controller are as follows:

Our Contact Details:

If you have any questions about this privacy notice or our processing activities, we can be contacted as follows:

It is important that you read this privacy notice together with our Cookie Policy and any terms of use that apply to the services or Website which are presented to you. This privacy notice supplements the other notices and is not intended to override them.  If you submit orders through Heineken Direct, please review the privacy notice available at https://direct.heineken.co.uk/huk/en/GBP/anon/foot_privacy_anon which describes how we look after any personal data that you submit through that website.

We respect your privacy and are committed to protecting your personal data. This privacy notice describes how we look after your personal data collected when you: (a) visit our website (“Website”), (b) visit a venue where we sponsor the Wi-Fi services (“Wifi Services”), (c) use social media profiles where you have agreed for data to be shared with us (“Social Media Platforms”) or (d) generally engage with us including by contacting us via our Website, email or telephone with an enquiry or complaint, taking part in a competition, attending one of our events or an event that we sponsor or purchasing products or services from us (“Engagement”).

Personal data, or personal information, means any information about an individual from which that person can be identified. We collect this information directly from you during any Engagement, as well as automatically through your use of our Website. We also collect this information indirectly from Wireless Social Limited (our third party provider of the Wifi Services at certain venues). Depending on the nature of our engagement, we collect different categories of information about you from time to time which we have grouped together as follows:

  • Identity Data – name, username, title and date of birth and personal characteristics including age and gender.
  • Contact Data – billing address, delivery address, email address and telephone numbers.
  • Profile Data – preferences, feedback, survey responses and interests including activities noted on Social Media Platforms (for example, Facebook likes/groups).
  • Technical and Usage Data – information about how you use our products, services, Website and the Wifi Services such as internet protocol (IP) address, cookies, mobile device ID, any login data, browsing history, browser type and version, time zone setting and location, viewed pages with date and time stamp (log information), browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.
  • Marketing and Communications Data – preferences in receiving communication and marketing from us.
  • Location Data – GPS-based location information from your use of our Website, the Wifi Services or Social Media Platforms via your smartphone(s), tablet(s) or other devices.
  • Photo and Video Data – photos and/or video footage of you captured when you attend any events hosted or sponsored by us (your attention will always be drawn to any photography or filming that is taking place, and your consent will be obtained where required).
  • Inferred Data – which is inferred or derived from the data we collect, for example inferences about your interests based on your Identity Data or Location Data.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature or using the Wifi Services and visiting venues where we supply our products. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not knowingly process any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health or genetic and biometric data). Nor do we process any information about criminal convictions and offences.

We do not knowingly collect personal data relating to children and have age verification processes on our Website and as part of the Wifi Services. Further, we do not market our products or services to anyone under the age of 18.

We collect the above categories of personal data about you for the following purposes:

  • To communicate with you – this includes where we manage our relationship with you; where we investigate and respond to complaints or enquiries; where we invite you to events; or where we make suggestions to you about various products and services that you could benefit from;
  • To maintain and optimise our Website – this includes where we need to solve performance issues, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, to improve the availability of the Website and to secure the Website against fraud;
  • To complete our account opening procedures so that you can become a customer of ours – this includes using the information that you have provided for the purposes of verifying your identity and carrying out anti-money laundering and credit checks against you (this may include use of a credit reference agency or other third parties);
  • To perform a contract we have in place with you, including managing payments, fees and charges and delivering the requested product or service;
  • To improve our services to you – this includes asking you to complete surveys about how we can improve the services we offer you and/or the application process, recording customer calls to our Customer Hub for quality and training purposes, or asking you for information on how we can improve our Website or our Engagements with you;
  • To protect our business and prevent or detect crime – this includes recording calls that are placed with our Customer Hub for fraud prevention purposes;
  • To enable you to partake in a promotion including: prize with purchase promotions (including giveaways, instant wins and online, mobile, social media and app entries); loyalty and reward schemes; activity challenge; sweepstake, scratch-card and raffle style promotions (including instant wins and online, mobile, social media and app entries); sampling and point of sales promotions and geo-targeted activities (including gamification and SMS);
  • For data analytical purposes in order to improve our products/services, marketing, customer relationships and experiences;
  • To improve our marketing strategies so that we can send you relevant offers and content; by creating individual profiles and profiled audience segments so that we can tailor our content to you, in particular when we sponsor Wifi Services or use data management platforms; and by using Location Data to send targeted content based on your location;
  • To improve our marketing strategies by ‘matching’ data we have collected, such as your e-mail address, with your profile on a Social Media Platform so that we can show you marketing content which may be of interest to you (for example, by using Facebook Custom Audiences);
  • To improve our internal business processes by giving our colleagues the tools to develop their skills (including through monitoring call quality);
  • To satisfy our legal obligations and to defend and exercise our legal rights; and
  • To authorise and validate the destruction of spoilt Heineken owned beer and cider products in your cellar in order to comply with HMRC regulations regarding the recovery of excise duty paid on such products.

We will only use your personal data for the purposes above, unless we reasonably consider that we have another appropriate reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Further information on the circumstances in which we collect your data is available in Annex 1 of this privacy notice.

Under data protection laws, we must have a legal basis under which we process your personal data. When we collect and use your information, we do so under one of the following:

  1. We have a legitimate interest as a business;
  2. To perform a contract we have with you;
  3. To comply with a legal obligation; or
  4. If you have given us your consent.

Legitimate Interest as a business means conducting and managing our business to enable us to give you the best service and to promote and grow our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We will not use your personal data for activities unless we have a compelling interest which is not overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party, such as entry into a promotion or subscription to a particular service, or to take steps at your request before entering into such a contract.

Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to, such as anti-money laundering legislation.

With your consent, this can only be relied on by us as a legal basis for processing where your consent has been freely given, is unambiguous and clear (i.e. you have actively opted into a service we provide by ticking a box). If you provide us with your consent to process your data at any point on our Website or in connection with the Wifi Services or on a Social Media Platform, you can withdraw it at any time, and we will stop all processing activities that were based on consent as a legal basis for processing. Please note we may still process the data if we have another lawful basis for processing (in most instances, this will be for a more limited purpose e.g. back-up storage or to record a withdrawal).

Further information on the relevant purposes and linked legal basis are set out in Annex 1 of this privacy notice.

Where we need to collect personal data due to a legal or regulatory obligation, or in relation to the performance of a contract, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). We will notify you of this at the time.

In order to ensure that we provide the best service to you, we may have to share your personal data with the parties set out below for the purposes and on the legal basis as set out in the table in Annex 1:

  • Internal third parties – Other companies in the Heineken group based within the EEA and the UK;
  • External third parties – We share your personal data with third parties which include:
    • IT and system administration service providers based within the EEA and UK;
    • Service providers such as solicitors and accountants;
    • Regulators, the Police and HMRC, to comply with any legal or regulatory requirements or investigations;
    • First and Third party advertising companies and media agencies for marketing and research purposes;
    • Marketing agencies based within and outside the EEA and UK who provide promotion services;
    • Prize fulfilment agencies based within the EEA and UK;
    • Data storage provider(s) based within the EEA and UK;
    • Data management platform provider, Relay42, who provides marketing strategy services;
    • Data on-boarding service providers based within the EEA and UK who provide marketing strategy services;
    • Third party providers of Social Media Platforms (including Facebook) and the Wifi Services (including Wireless Social);
    • Where applicable, your third party product supplier in order that they can credit you for any excise duty you have paid on Heineken owned brands of spoilt beer and cider as part of any stock destruction and excise duty reclaim process implemented as a result of the COVID-19 pub closures;
    • Courts, parties to litigation and their professional advisers where we reasonably deem it necessary in connection with the establishment, exercise or defence of legal claims; and
    • A purchaser or parties interested in purchasing any part of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Where the third parties act as processors on our behalf, we only permit them to process your personal data for specified purposes and in line with our instructions.

Our external third parties may be based outside the UK or the EEA. Whenever we transfer your personal data out of the UK or the EEA, we ensure that the same level of protection is afforded to it by ensuring at least one of the following safeguards are put in place:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They are subject to a duty of confidentiality. Unfortunately, no transmission of information over the internet can be completely secure, and you should also note that the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect account information and passwords, so please take care to protect this information.

Our Website and the Wifi Services include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites, plug-ins or applications and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit and third party service/application that you use.

We will only retain your personal data to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. Further retention details for specific aspects of your personal data are noted in Annex 1.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

From time to time, you may receive tailored marketing communications from us if you have:

  • requested information from us;
  • purchased goods or services from us;
  • provided your details for the purposes of the Wifi Services; and/or
  • entered a competition or registered for one of our promotions.

You will not receive marketing communications from us in any of the above scenarios if you have opted out of receiving that marketing. Where you have not opted out, you will only receive marketing communications from us in the above scenarios if the marketing is confined to online advertisements or marketing that is not direct to you. We will only send direct electronic marketing (e.g. via emails or SMS), where we have your express consent.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Where you have given us your consent, we may use your Identity Data (such as your age or gender), Contact Data (your e-mail address), Profile Data (your preferences and interests), Technical and Usage Data, Marketing and Communications Data and Location Data, together with Inferred Data, to form a view on what we think you may want or what may be of interest to you and to understand your purchasing trends. We may also use data which has been collected from third parties to enrich the data we hold relating you in order to build a fuller picture of what may be of interest to you. This profiling activity informs how we decide which products, services and offers may be relevant to you, and to send you tailored communications regarding these.

You can ask us, or third parties acting on our behalf, to stop sending you marketing messages at any time by contacting us at protectingyourdata@heineken.co.uk. Where you opt out of receiving these marketing messages, we will no longer conduct any marketing unless you opt-in again at a later point. Please note that where we have another lawful basis for processing, we will continue to process personal data for other purposes – for example, we may process information provided to us in connection with an Engagement on the basis of contract necessity.

You can use the cookie banner to accept or reject non-essential cookies, including advertising cookies. Please see our separate Cookie Policy for more detail on this and how to control your preferences using the cookie preferences centre.

Please note that other than the profiling activities described here, we do not carry out any automated decision making processes which could have a legal or significant impact on you.

Under certain circumstances, you have various rights in relation to your personal data under data protection laws. If you wish to exercise any of these rights, please contact us using the details at the start of this notice.

You will not have to pay a fee to access your data or exercise any of your other rights, but please note that we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

In order to respond to any request in relation to your data access rights, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to:

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

You also have the right to:

  • Request access to your personal data (commonly known as a “data subject access request“). This enables you to receive a copy of the personal data we hold about you;
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected;
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, or where you have successfully exercised your right to object to processing (see box above);
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details at the start of this notice.

This version was last updated in July 2020.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

 

Retention period

To enable you to partake in promotions including:

a)    Prize with purchase promotions (including giveaways, instant wins and online, mobile, social media and app entries)

b)    Loyalty and reward schemes

c)     Activity challenges

d)    Sweepstake, scratch-card and raffle style promotions (including instant wins and online, mobile, social media and app entries)

e)     Sampling and point of sales promotions

f)      Geo-targeted activities (including gamification and SMS)

 Identity

 Contact

 

Performance of a contract with you;

Necessary for our legitimate interests (to develop our business and to build our relationships with existing and prospective customers, including by promoting particular brands to increase sales with low investment).

 

 

 

 

 

6 months following prize fulfilment (in certain cases the retention period may be longer due to the nature of the prize (for e.g. flight tickets) – in such cases the personal data will be deleted when it is no longer required).

To maintain our Website and to tailor its content to you.

Identity

 

Contact (where we send direct electronic marketing)

 

Profile

 

Marketing and Communications

Necessary for our legitimate interests (to maintain the relevance of our brand and reputation and to grow our business); and

 

Where required by privacy laws (for example, in relation to cookies), Consent.

We retain information relating to the performance of our Website for 36 months and information on your use of our Website (IP address etc.), for 14 months, or, where applicable, until consent is withdrawn.

 

The logs of the use of our Website will be deleted 6 months after creation.

 

Our Cookie Policy provides more information on specific cookie retention periods.

To administer and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Identity

Contact

Technical and Usage

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);

Necessary to comply with a legal obligation.

26 months from Website visit.

To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences.

Technical and Usage

Location

Consent

 

26 months from Website visit, or until consent is withdrawn.

To improve our marketing strategies and create individual profiles and profiled audience segments (including custom audiences), and to enrich existing profiles using third party data, so that we can issue tailored marketing content and offers, including sending you targeted content based on your location.

Identity

Profile

 

Marketing and Communications

Technical and Usage

Inferred Data

 

Consent

Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable.

To send you online advertisements or marketing which isn’t tailored to you but forms part of a wider brand campaign or initiative.

Identity (limited to age and gender)

Profile

 

Marketing and Communications

Necessary for our legitimate interests (to maintain the relevance of our brand and reputation and to grow our business by serving consumers with advertising relating to our brands).

 

Where required by privacy laws, Consent.  

Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable.

To share photo and/ or video footage captured at public or private events on social media, with marketing agencies and internally.

Photo and Video Data

Necessary for our legitimate interest (to promote and grow our business).

Where required by privacy laws, consent.

6 years from the time the photo or video recording was captured.

To use call recordings to improve the experiences of our customers, suppliers and business partners.

Identity

Contact

Call Recording

Necessary for our legitimate interest (in order to ensure we offer a good quality service in order to protect our business interests). You will be notified that calls are being recorded at the start of the call. If you object to the call recording, you will have the option to end the call and contact us through alternative means.

1 year from the time the relevant call. 

To allow us to assess and accept customers, suppliers and other business partners who wish to do business with us, as well as entering into appropriate agreements with said customers, suppliers and business partners.

Identity

Contact

Photo and Video

Necessary for our legitimate interest (to ensure we are doing business with creditworthy and legitimate entities, which requires an analysis of certain individuals within).

Necessary to comply with a legal obligation.

3 years from the end of the business relationship.

To send you direct electronic marketing (i.e. via SMS, email or direct messaging through social media platforms) relating to our brands which we consider may be of interest to you.

Identity

Contact

Profile

Marketing and Communications

Consent

Data will be processed until an opt-out / objection is received or consent is withdrawn as applicable.

 


 As a result of COVID-19 we need to make changes to some of our procedures and terms regarding the delivery of products. As a temporary measure, to ensure a safe working environment for our drivers and customers, we will no longer require a signature on our delivery notes. Upon delivery or collection, all products should be examined and any loss or damage communicated to us by either phone (0345 878 7071 – option 3) or email (CustomerHub@heineken.co.uk) within 24 hours of the products being received. Clause 8.1 of the Heineken UK Limited Terms and Conditions of Sale is hereby amended accordingly.

  1. Basis of Sale
    • These are the terms of sale which apply to Heineken UK Limited’s and/or any Heineken Group Company’s (as the case may be) contract with you, and any references to “we”, “our” or “us” in these terms of sale shall refer to Heineken UK Limited or such other Heineken Group Company. In these terms of sale, “Heineken Group Company” means any direct or indirect holding or subsidiary undertakings of Heineken UK Limited or any direct or indirect subsidiary of such holding company, and other undertakings in which Heineken UK Limited has a direct or indirect interest.
    • Any terms and conditions proposed by you or which you may purport to apply under any purchase order or confirmation of order, or which are implied by trade, custom, practice or course of dealing, are expressly excluded.  The signing or acceptance of any of your documentation by any of our employees or agents shall not modify these terms of sale or form part of any contract between you and us.
    • All descriptions and illustrations contained in our advertisements and other sales literature are intended merely to present a general impression of the products described in them and nothing contained in them shall form part of these terms of sale nor have any contractual force. The sale of products to you under these terms of sale or any contract we may have with you shall not be a sale by sample. 
    • These terms of sale should be read in conjunction with our trading policy documents (including our Ullage Policy, Quality Policy and Supply Chain Diligence Policy), which we issue from time to time and which form part of these terms of sale.
    • Subject to your compliance with conditions 3.1 and 3.5, the products supplied by us to you shall be of satisfactory quality (within the meaning of the Sale of Goods Act 1979). In the event that the products are not of such satisfactory quality, we shall at our sole option either supply replacement products or refund the price paid by you for the relevant products, such refund to be subject to the terms of our Ullage Policy in respect of draught products and the process outlined in condition 8 of these terms of sale.  Other than in respect of any third party claims against you relating directly to the supply by us to you of products that are not of satisfactory quality in accordance with this condition 1.5, such replacement or refund shall be your sole remedy in respect of any claim by you for our breach of this condition.
    • The conditions, warranties and other terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from these terms of sale and any contract we may have with you.
    • These terms of sale cover the supply of products by us across all routes to market including the on trade, off trade and wholesale. Accordingly, some of these terms of sale may not apply to your route to market.
  2. Orders, Delivery and Returns
    • All orders shall be deemed to be an offer by you to purchase products pursuant to these terms of sale. No order shall be binding on us until it is accepted over the telephone or by electronic communication by one of our authorised representatives or confirmed by us in writing.
    • Time of delivery shall not be of the essence and we shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver products by any particular date provided that we use reasonable endeavours to deliver the products within a reasonable timescale.
    • We may deliver the products by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment. We do not sell products on a “sale or return” basis, unless specifically agreed with you in writing.
    • A deposit may be charged by us on returnable containers (as defined in condition 3.1) which will be credited to your account on their prompt return in good condition. We also reserve the right to charge a replacement cost where a returnable container is not returned to us, or to levy a reasonable charge where a returnable container is returned to us damaged.  The return of kegs and casks is subject to the keg balancing scheme outlined in condition 4.8.
    • We will deliver the products to the location agreed by us (“Delivery Location”). You will make sure that the premises to which the products are to be delivered are compliant with all relevant health and safety legislation and codes of practice.  If any premises are not compliant, we shall be entitled to suspend deliveries until they are compliant without any liability to you.  Delivery in respect of any product is completed on arrival of the relevant product at the Delivery Location.  In the event that we have specifically agreed with you that you will collect the products, you will collect the products from the location (“Delivery Location”) and time specified by us and, in such case delivery in respect of any product is completed on the completion of loading of the relevant product at the Delivery Location. 
    • We reserve the right to make an additional charge if you request any unscheduled delivery or emergency delivery.
    • If you refuse to accept a delivery, for whatever reason, we reserve the right to charge you the cost of carriage both to and from your premises, in addition to a reasonable administration charge and any other claim we may have, and we may resell or otherwise dispose of all or part of the products.
    • Acceptance of delivery, or collection, of the products (as the case may be) shall be deemed conclusive evidence of your acceptance of these terms of sale.
    • It is a condition of these terms of sale that any products supplied under it shall not be exported outside of the EEA. If you are wholesaling our products then you must ensure that this condition 2.9 is replicated in your terms and conditions with your customer.
    • If you are wholesaling products, you warrant and confirm that you have been approved for registration with AWRS (the Alcohol Wholesaler Registration Scheme pursuant to HMRC’s Excise Notice 2002) and you will inform us of any cancellation or change to your AWRS registration. If you are exporting products, you warrant and confirm that you have been approved for registration with WOWGR (Warehousekeepers and Owners of Warehoused Goods Regulations) and you will inform us of any cancellation or change to your WOWGR registration.
    • If we agree to supply you with products upon which excise duty (or other duties or taxes) has not been paid, it will be on the strict condition that you comply with all legislation and procedures (whether legally binding or not) relating to excise duty suspension or such other regime as may be applicable, including receipting the products in the Excise Movement and Control System within 5 business days of delivery of the relevant products to you. You will keep us fully indemnified at all times on demand against any assessments, claims, demands, losses, liabilities or expenses which we incur as a result of any failure by you to fulfil your obligations under such legislation or procedures.  We shall not be obliged to provide you with any certificate or similar relating to payment of excise duty on any delivery.  The duty status shall be shown on the delivery note in question, a copy of which should be retained for your records.
  3. Storage, Handling and Resale of Products
    • You shall take all reasonable steps, and shall use your reasonable endeavours to procure that your own customers take all reasonable steps, to preserve the quality of the products and any bottles, cases, canisters, kegs, casks, crates, pallets or other containers and packaging (“containers”) from the time of delivery until dispensed to the ultimate consumer. This includes:
      • storing the products, containers and equipment (as defined in condition 6.1) in clean, sound and dry premises, out of direct sunlight and within appropriate temperatures (ensuring that the products do not freeze at any time) and other ambient conditions;
      • observing any guidelines issued by us concerning the storage, temperature and method of dispensing to the ultimate consumer;
      • transporting the products, containers and equipment carefully and in suitably adapted vehicles; and
      • implementing proper stock rotation procedures to ensure that the products with the earlier “Best Before” date are delivered and used first (but not selling products which are past their “Best Before” date).
    • Title to the returnable containers shall at all times remain vested in us or our nominated subcontractor from time to time.
    • You shall allow us access to your premises and facilities where the products, containers or equipment are stored and handled (and shall, upon reasonable request, provide us with details of your own customers and ensure that they allow us access to their premises and facilities), so we can check compliance with these terms of sale.
    • You shall co-operate fully with us in the event of a recall of the products, containers or equipment and you shall provide such co-operation and assistance as we may reasonably request in order to comply with applicable legal requirements relating to the products, containers or equipment or any part of them.
    • You shall ensure, and shall use reasonable endeavours to procure that your customers ensure, that the products remain in the original containers in which they are supplied until sold or dispensed to the ultimate consumer (this does not apply to bulk products) and that any markings (including any trade marks), numbers or references indicated on the containers are not covered, defaced, altered or erased.
    • Subject to mandatory laws, you shall not, and shall procure that your customers shall not, without our prior written consent:
      • use any of the names, devices or logos applied by us to any of the products, containers or equipment, except for the purpose of identifying and promoting the products in a manner which is acceptable to us; or
      • sell, dispose of or describe the products under or by reference to any name or description other than the name or description applied by us.
    • You shall ensure, and shall use reasonable endeavours to procure that your customers ensure, that the products are not the subject of any promotions or activity that are otherwise than in accordance with the guidance published by the Portman Group and the British Beer and Pub Association relating to responsible drinking and promotions.
    • The residual contents of any returnable containers or tankers which are collected for return to us (or our contractor) is our property from the time they are collected (except where title did not transfer to you prior to such collection, in which case title will always have vested in us), without any further payment by us. You will have no further rights in those residual contents. 
    • We may (at our discretion) print bar codes on the products, in accordance with the rules of the GS1 UK. We shall not be liable to you in the event of any omission or error in such bar codes.
  4. Prices
    • Subject to condition 4.2, the prices charged for products will be those applied by us on the date of acceptance of your order. All prices quoted are exclusive of Value Added Tax unless otherwise stated.  VAT shall be payable by you at the prevailing rate, subject to receipt of a valid VAT invoice from us.
    • Any increases in rates of duty or other taxes, or any third party product price increases, will be passed on immediately in full. In the event of any such change, orders accepted but not delivered at the date of such change will be fulfilled at the revised prices.
    • Unless otherwise agreed, where we agree to pay you a retrospective discount under any contract we may have with you, such retrospective discount payment will not include VAT. In accordance with HMRC VAT treatment under Public Notice 700 18.2, we will not reduce the output tax due and you should not reduce the input tax being claimed.
    • The prices quoted for products are inclusive of carriage (unless expressly agreed to and stated as otherwise) to U.K. mainland premises, excluding Northern Ireland, Scottish Islands, Isle of Man, Channel Islands and Isles of Scilly. We reserve the right to charge for any deliveries which we believe (acting reasonably) cost significantly more than our average cost to deliver.  If products are supplied to premises outwith the UK, additional costs may be passed on to you, including (where appropriate) any rise in cost due to currency fluctuations.
    • Unless you are an approved wholesaler of ours and are purchasing products on that basis, all prices are quoted on the basis that the products are being purchased by you for retail sale to end consumers for consumption on premise at an outlet. Where you purchase as an approved wholesaler, all prices are quoted on the basis that the products are being purchased by you for onward sale to retail customers who will subsequently sell to end consumers for consumption on premise at an outlet.
    • Without limiting our other rights and remedies, should the products be sold other than in accordance with the conditionality set out in condition 4.5, we reserve the right to charge our wholesale selling price for such volume of products and any future volume of products purchased by you until such time as you prove to our reasonable satisfaction that the conditionality in condition 4.5 is being met.
    • We operate a keg surcharge scheme whereby we will levy a charge on draught products supplied in small volume kegs. We reserve the right to amend the level of keg surcharges and/or introduce new keg sizes into the scheme from time to time at our absolute discretion.  We will communicate all keg surcharges and any changes in keg surcharges to you.  All prices quoted are exclusive of keg surcharges unless otherwise stated.
    • We also operate a keg balancing scheme in respect of the kegs and casks in which the products are supplied. Under the keg balancing scheme, we will automatically count the number of our kegs and casks delivered to you and collected by our nominated distributor from you.  The difference between the number of kegs and casks supplied to you, and those returned will be your keg balance (“keg balance”).  Any negative balance (arising because not all kegs or casks delivered to you have been returned to us through our nominated distributor) will give rise to a charge of £25 per keg or cask  and will be applied to your trading account and collected on your normal payment terms.  Any subsequent reduction in the keg balance shall result in a credit to your trading account of £25 per keg or cask to reduce the keg balance.  Note that a positive keg balance can only be applied against a historical or a future negative balance, otherwise no credit will be given for a positive balance.  Your keg balance will be communicated on your invoices and statements.  Unless otherwise agreed, your opening keg balance will be zero, and only kegs and casks movements after the date of signing will be recorded. 
  5. Payment
    • You shall make payment to us in cleared funds within such period or on such date as we shall specify to you from time to time (“due date”). If we do not give you a specific date then payment shall be due within 14 days of the date of invoice.
    • Failure to pay any amount due to us or any other Heineken Group Company by the due date, or any circumstances which give us reasonable concerns about your solvency, shall entitle us to suspend delivery of any undelivered orders. The time for payment for the products shall be of the essence.
    • We reserve the right at any time, at our sole discretion, to apply a credit limit to your trade account, and to refuse to accept any orders placed by you where the value of such orders would cause you to exceed your credit limit (unless otherwise agreed).
    • We reserve the right at any time, at our sole discretion, to amend or withdraw any or all of the (i) payment terms, (ii) credit limit and (iii) method of payment.
    • In the event of your breach of these terms of sale or any contract we may have with you, or any circumstances which give us reasonable concerns about your solvency, we reserve the right to amend or withdraw any or all of the payment terms, credit limit or method of payment.
    • If payment is not made by the due date, we reserve the right to claim interest at the rate prescribed from time to time under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) until payment is received by us in cleared funds.
    • We are entitled to withhold payment to you of any agreed discounts, bonuses, rebates, overriders and/or marketing budgets and to recover any such sums already paid to you if you are in breach of these terms of sale or any contract we may have with you.
    • In the event of any cheques or direct debits being dishonoured, a charge of £25.00 excluding VAT (or such other reasonable sum as we may from time to time advise you) will be made on your account to cover bank and administrative costs.
    • We may make your invoices and statements available to you electronically. We reserve the right to make a reasonable administration charge for any hard copy invoice/statements requested by you.
    • In the event that we make any payment or overpayment to you in error, such payment to you shall be treated as a debt due to us and you shall repay the amount by which you have been overpaid to us in full within 28 days of being made or becoming aware of our payment error.
  6. Dispense Equipment
    • The terms applying to dispense equipment can be found at https://direct.heineken.co.uk/huk/en/GBP/anon/techservicesterms, which terms are hereby incorporated into and form part of these terms of sale. In these terms of sale, the term “equipment” means all raising, dispense and other equipment supplied by us (or our subcontractor).
    • If you are wholesaling our products, you shall provide us with reasonable data for the outlets and products supplied to support the placement and maintenance of equipment and facilitate quality checking of our products in trade.
    • If you are wholesaling our products then you must ensure that the terms of this condition 6 are replicated in your terms and conditions with your customer.
  7. Risk and Retention of Title
    • Risk of damage to or loss of the products, containers and equipment shall pass to you on completion of delivery or, in the case of bulk products, when the relevant tanker seal is broken.
    • Title to the products (but not in any returnable containers or equipment) shall pass to you only when we have received from you payment (in cleared funds) of:
      • all amounts owing in respect of these products; and
      • all other amounts then due and owing from you to us or any other Heineken Group Company, whether or not under these terms of sale.
    • Until title to the products passes to you, you shall (i) hold the products as our fiduciary agent and bailee (or as trustee in Scotland), (ii) keep the products separate from your own products and third party products; and the products shall be properly stored, protected and insured against all risks on our behalf from the date of delivery (for an amount which is not less than the price payable to us) and identified as our property.
    • You shall be entitled to resell or use the products in the ordinary course of your business, (provided such sale shall be on your own behalf and you shall deal as principal and not as our agent) and, in such event, title to the products shall pass to you immediately before the time such resale occurs, notwithstanding that the payment is still due. Your power of sale referred to in this condition shall automatically cease upon the occurrence of any of the events referred to in condition 10.
    • Until title to the products passes to you (and provided the products are still in existence and have not been resold), we may require you to deliver the products to us in the event that you fail to make payment to us under these terms of sale or we have reasonable concerns about your solvency. If you fail to do so, we (or our representatives) may enter your premises or any third party premises where the products are stored and repossess the products and we (or our subcontractors) may do this at any time in order to repossess the returnable containers.
    • You shall not be entitled to (nor purport to) sell (other than in accordance with condition 7.4), mortgage, encumber, part with possession of, pledge or charge by way of security any of the products, containers or equipment which remain our property or allow any lien or encumbrance to arise over them. If you do so or purport to do so, all money owing by you to us shall become immediately due and payable, and we shall have the right to recover our products, containers and equipment.
    • The rights and remedies conferred to us by this condition 7 are in addition to and shall not in any way limit our other rights, including our right to sue for the price of the products (even if title to the products has not passed) and to recover our products, containers and equipment.
  8. Claims
    • Upon delivery or collection (as the case may be), all products should be examined and signed for with a clear signature and any loss or damages entered upon the delivery note (or equivalent confirmation of products collected) and, where products are delivered, the carriers notified in writing on the same day. We shall be entitled to treat any signature obtained in good faith as binding you. Claims cannot be entertained once products have been signed for (unless the defect was not apparent until sampling). In respect of the non-delivery or non-collection of products for which an invoice has been raised, any claim must be made in writing to us within five days of the date of the invoice. Any claim in respect of incorrect pricing must be made in writing to us within fourteen days of the date of the invoice.  Our Quality Policy applies to any claims relating to the quality of the products supplied.
    • You agree that you will not bring any claim relating to these terms of sale (in contract, tort, negligence or otherwise) personally against any director, officer, employee or consultant of ours.
  9. Liability
    • We do not exclude any liability to you in respect of (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979; (iv) defective products under the Consumer Protection Act 1987; or (v) anything else that cannot be excluded by the operation of law.
    • Subject to condition 9.1, we shall under no circumstances whatsoever be liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for:
      • any loss of profit;
      • loss of business or business opportunity;
      • loss of revenue;
      • loss of anticipated savings;
      • depletion of goodwill;
      • or any indirect or consequential losses of any nature, howsoever arising,

arising under or in connection with these terms of sale or any contract we may have with you.

  • Subject to conditions 9.1, 9.2 and 9.4, our total aggregate liability to you in respect of all other losses arising under or in connection with these terms of sale and any contract we may have with you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to the price of the products purchased by you directly from us in the preceding three months.
  • We shall not be liable to you or be deemed to be in breach of these terms of sale or any contract we may have with you by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control or due to your fault. This includes strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or those of a third party), adverse weather conditions, default or delays of suppliers or subcontractors, breakdown of plant or equipment, and material shortages.
  • There are no conditions, warranties, representations or terms, express or implied, that are binding on us except as specifically stated in these terms of sale or any contract we may have with you. Any condition, warranty, representation or term concerning the products which might otherwise be implied into or incorporated in these terms of sale or any contract we may have with you, whether by statute, common law or otherwise, is hereby expressly excluded.
  • You shall indemnify us against any third party claims, losses, damages, expenses and costs we incur as a result of your negligence or any breach by you of these terms of sale or any contract we may have with you.
  1. Insolvency
    • We may terminate our trading relationship with you or suspend further deliveries to you (without any liability to you) if:
      • (i) you become unable to pay your debts as they fall due; (ii) you commence negotiations with your creditors with a view to rescheduling or entering into an arrangement, compromise or composition in satisfaction of any of your debts; (iii) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; (iv) the value of your assets is less than your liabilities; or (v) your financial position deteriorates to such an extent that, in our opinion, your capability to adequately fulfil your obligations to us under these terms of sale or any contract with us has been placed in jeopardy; or
      • any steps are taken with a view to
        • appointing an administrator, receiver, administrative receiver, liquidator (provisional or following a winding up), trustee or other similar officer in respect of you or your assets;
        • enforcing payment of any of your debts or of any security you have granted; or
        • obtaining a moratorium in respect of your debts; or
      • we believe that any of the events referred to in conditions 10.1.1 and 10.1.2 are reasonably likely to occur and we notify you accordingly.
    • Without limiting our other rights and remedies, we may suspend provision of the products under any contract with you if you become subject to any of the events listed in condition 10.1, or we reasonably believe that you are about to become subject to any of them, or if you fail to pay any amount due to us on or before the due date for payment.
    • If we terminate our trading relationship with you for any reason:
      • the price payable for any products that have been delivered but not paid for shall become immediately due and payable, regardless of any previous agreement or arrangement to the contrary; and
      • you shall not be entitled to any discounts (retrospective or otherwise), rebates or overriders, and any discounts, rebates or overriders which have accrued but not yet been paid will be cancelled and any rights to these shall automatically cease.
    • Any exercise by us of our rights under this condition 10 or condition 18 will not affect any of our other rights or remedies under these terms of sale or any contract we may have with you and (subject to condition 10.3) shall be without prejudice to any rights and remedies that have accrued as at termination. Any provision of these terms of sale or any contract we may have with you that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
  2. Consumer orders

This condition 11 applies only if you are not a business but are a “consumer” within the meaning of The Consumer Rights Act 2015.  If, after we have accepted an order from you, you wish to withdraw from a binding order then you may do so by informing us no later than 14 working days after the date of delivery of the products.  If you notify us that you wish to cancel the order, and we have already delivered the products to you, then you must return the products to us at your own cost and risk. Provided that the products are returned in the same condition as when we supplied them to you, we shall reimburse all sums paid by you for those products less any reasonable costs of delivery.

  1. Data Protection
    • We comply with the European Union Directive 95/46/EC, as transposed into domestic legislation pursuant to the Data Protection Act 2018, including by the General Data Protection Regulation 2016/679 (“GDPR”) and laws implementing or supplementing the GDPR and, to the extent applicable, the data protection or privacy laws of any other country, including the United Kingdom following any exit from the European Union (“Data Protection Laws”). We will use any personal data you provide to us in accordance with the Data Protection Laws.  Please note that any information, including any personal data, you provide to us during the course of the trading relationship with us may be used by us and other Heineken Group Companies and our subcontractors, representatives and/or agents for the purposes of our fulfilling our obligations to you under these terms of sale or any contract we may have with you.
    • For more information on how we use your personal data and your rights with respect to the personal data we hold on you, please review our Privacy Policy (available at https://www.heineken.co.uk/csbp-privacy-procedure or email dataprotection@heineken.co.uk to request a copy).
    • We are required to comply with money laundering legislation and regulations designed to combat the laundering of the proceeds of crime. Accordingly, we:
      • reserve the right to withhold deliveries until we have been provided with satisfactory evidence of your identity and the identity of the person making payment to us on your behalf (if applicable);
      • may be required to notify the appropriate authorities of issues relating to your affairs; and
      • reserve the right to refuse to accept cash payments.

We shall have no liability to you for any losses that may be incurred as a result of any of the above.

  1. Set-off
    • If you owe us, or any other Heineken Group Company, any payment or other liability, then we may set-off, withhold or deduct that amount from any sum which we, or such other Heineken Group Company, owe you.
    • If we, or any other Heineken Group Company, owe you any payment or other liability, you shall not be permitted to set-off, counterclaim, withhold or deduct any sum which we owe you from any amount that you owe us, or any other Heineken Group Company.
  2. Waiver

No failure or delay by either of us in exercising our rights or remedies under these terms of sale or any contract we may have with you shall prevent or restrict the exercise of such rights or remedies at any time. No waiver (whether express or implied) by either of us of any breach of any of these terms of sale or the terms of any contract we may have with you by the other shall be construed as a waiver of any subsequent breach of the same or any other provision.

  1. Third Party Rights

Except as expressly provided in these terms of sale or any contract we may have with you, no third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of these terms of sale or any contract we may have with you.

  1. Compliance with Laws

In performing your obligations under these terms of sale or any contract we may have with you, you shall, and shall procure that each of your or your holding company’s direct or indirect subsidiaries, comply with all applicable laws, statutes, regulations, codes and HMRC Excise Notices from time to time in force, including the Bribery Act 2010, the Data Protection Act 2018, GDPR, the Modern Slavery Act 2015 and the Competition Act 1998.

  1. Notice

A notice given to a party under or in connection with these terms of sale or any contract we may have with you shall be in writing and sent to the party in accordance with the following:

  • to us at our registered office address (Heineken UK Limited, 3-4 Broadway Park, South Gyle Broadway, Edinburgh EH12 9JZ) and marked for the attention of the Head of Legal;
  • to you at your trading address,

or as otherwise notified in writing to the other party.  Any notice shall be deemed to have been received (a) if delivered by hand, on signature of a delivery receipt; (b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00am on the second business day after posting.

  1. Termination

Without prejudice to our rights under condition 10, we shall be entitled to terminate our trading relationship with you immediately if you commit a material breach of any of these terms of sale or fail to pay any amount due on or before the due date for payment, or on 30 days prior written notice for any other reason.  In the event of the early termination of our trading relationship with you, we reserve the right to recover any losses which we incur as a result of such early termination, which losses shall include any loss of profit.

  1. Law and Jurisdiction

Any dispute or claim arising out of or in connection with our trading relationship with you or the formation of any contract we may have with you (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any disputes arising, unless your business is in Scotland, in which case such jurisdiction shall be non-exclusive.

  1. General
    • We reserve the right to transfer to any person the right to receive payment of any money payable to us, and/or any of our other rights.
    • All copyright, patent, trade mark, trade secret, design rights, domain names and other proprietary and intellectual property rights whether registered or unregistered in the products, containers and equipment and information and know how which we may provide in relation to the products, containers and equipment (“intellectual property rights”) shall (as between you and us) remain vested in us. You shall not acquire any title in the intellectual property rights relating to the products, containers or equipment.  You may not copy or imitate the intellectual property rights, products, containers or equipment or do or omit to do, or permit any third party to do or omit to do, anything which may damage such intellectual property rights.  Any goodwill arising from the use of such intellectual property rights shall accrue to us.
    • You shall not be entitled to assign, re-sell, charge, encumber or otherwise transfer any of your rights or obligations under these terms of sale or any contract we may have with you, in whole or in part, without our prior consent and any attempt to do so will enable us to terminate our trading relationship with you without prejudice to our other rights and remedies.
    • Nothing in these terms of sale or any contract we may have with you is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  2. Amendments

We reserve the right to alter these terms of sale generally or for any particular class of products or customer. We will use our reasonable endeavours to give at least one week’s notice of alteration.

  1. Severance

If any provision or part-provision of these terms of sale or the terms of any contract we may have with you becomes invalid, illegal or unenforceable (in whole or in part) it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.  If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this condition shall not affect the validity and enforceability of the remaining provisions (and/or the remainder of such provision).

  1. Interpretation

In these terms of sale and in any contract we may have with you:

  • the singular includes the plural and vice versa;
  • any phrase introduced by the terms “including”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms;
  • unless otherwise specified, a reference to “writing” does not include email or fax;
  • any reference to “persons” includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, governmental or state agencies, foundations and trusts (in each case whether or not having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists);
  • references to statutes, any statutory instrument, regulation or order shall be construed as a reference to such statute, statutory instrument, regulation or order as amended, supplemented or re-enacted from time to time; and
  • words and expressions which are defined in the Companies Act 2006 have the same meanings as are given to them in that Act.

 

 


Year Ended 31 December 2019

Prepared in accordance with the requirements of Schedule 19, Finance Act 2016.

We believe that responsible tax behaviour is an essential element of our sustainability strategy. The taxes we pay are an important part of our contribution to local economies and support the development of the many countries in which we operate where we always seek to grow together with the communities.

We support stable, transparent and predictable tax regimes that incentivise long-term investment and economic growth.

Tax strategy

In support of HEINEKEN’s business priorities, we pursue a tax strategy that is sustainable and transparent. This strategy is annually reviewed and approved both by the Executive Board and the Audit Committee (part of the Supervisory Board). Our tax strategy is based on a number of key principles:

  • Our commitment to comply with relevant tax laws and international regulations goes beyond legal compliance.
  • Our way of working conforms with the HEINEKEN Code of Conduct.
    • We expect to pay tax on our activities in the country where they take place.
    • We do not use tax havens for tax avoidance purposes.
    • We pursue an open and constructive dialogue with tax authorities that is based on respect, transparency and trust.
  • We developed co-operative compliance relationships with tax authorities in various countries.  For the UK, this is HM Revenue & Customs.
  • We fully support and follow the OECD transfer pricing guidelines. Transactions between HEINEKEN companies are conducted at ‘arm’s length’.
  • We report taxes based on international (IFRS) and local reporting standards.

 Tax governance

Risk profile

HEINEKEN is present in more than 70 countries, with a growing share of its revenues originating from emerging markets. Tax legislation is often complex and subject to interpretation. Failure to comply with applicable regulations could lead to fines, claims and reputational damage.

Risk management

HEINEKEN’s risk management system enables management to identify, assess, prioritise and manage risks on a continuous and systematic basis and covers all subsidiaries across regions, countries, markets and corporate functions.

Within this context, the HEINEKEN Tax Control Framework (HTCF) is at the heart of our tax governance model and comprises all our tax standards, procedures and controls.

The objective of HTCF is to provide a reasonable level of assurance that HEINEKEN is in control of all taxes and duties borne and collected by the HEINEKEN group. In addition, the HTCF aims to provide verifiable assurance that the tax risks of HEINEKEN are identified and managed in compliance with applicable laws and regulations. The HTCF results in greater transparency of the tax management function and complying with the HTCF may form a solid basis for an open and transparent relationship with tax authorities.

HEINEKEN makes use of an online tool to monitor compliance of all HEINEKEN companies with the HTCF. Relevant standards, procedures and good practices are shared among HEINEKEN’s tax function and periodic control assessments are performed.

Risk appetite and attitude to tax planning

We engage in efficient tax planning that supports our business and reflects commercial and economic activity. We do not engage in artificial tax arrangements. Our overriding principle is compliance with all applicable tax laws and regulations.

HEINEKEN is not prepared to accept a level of risk that would expose it to reputational harm and we would only adopt tax planning where there is commercial substance and we believe it is more likely than not that our position would be upheld.

We interpret UK tax law in a reasonable manner taking into account both the purpose and intent of the law. Where there is significant uncertainty or complexity in relation to tax, we may seek advice from external experts. This gives us confidence that our tax returns are correct.

Organisation

Our tax function ensures tax compliance of all HEINEKEN companies. It maintains communications with tax authorities and advises management on tax-related topics. External advisors are involved in material transactions or when a specific area of expertise is required.

HEINEKEN operates in a relatively decentralised business model, in which every country organisation maintains a certain level of control over the entire value chain, within the framework and principles determined by the Group.

The ultimate responsibility for tax matters rests with our Executive Board and Audit Committee (part of the Supervisory Board) who review and approve HEINEKEN’s tax strategy annually set by the Tax Director.

The Tax Director is also responsible for managing the Tax Function. With the support and monitoring of the Global Tax department, the local Tax Managers execute the Group’s tax strategy under the supervision of the local Finance Directors.

The UK Head of Tax reports to the UK Finance Director. The UK Head of Tax is responsible for all taxes which impact the HEINEKEN UK (‘HUK’) corporate group, with the HR department having the day to day responsibility for employee taxes. The HUK tax team members are suitably trained and experienced to deal with the administration of the other taxes. The input of suitably qualified external advisors is a key source of expertise to supplement the skills of the HUK tax team. External advisors are therefore used when required on specialist matters. 

HUK carries out an assessment on an annual basis against the HEINEKEN Tax Control Framework to identify any potential improvements that could be made regarding tax risk management. 

The approach towards dealings with HMRC

We seek to develop strong relations with HMRC based on respect, transparency and trust. We are committed to a collaborative approach to our dealings with HMRC. 

We engage with HMRC through our Customer Compliance Manager to discuss our tax affairs on a real-time basis.               

We take care to ensure that our tax affairs are reported accurately. We would seek to voluntarily disclose any errors found in a submitted tax return, quantifying the effect of any error and paying any additional tax, interest and penalties due as a result. 

HEINEKEN is committed to paying the right amount of tax in the UK, and to work collaboratively with the tax authorities. 


HEINEKEN’s Statement on Slavery and Human Trafficking, together with its Anti-Slavery and Human Trafficking Policy, reinforce our zero-tolerance approach to modern slavery.

We are committed to acting ethically and with integrity in all our business dealings and relationships.

For our Statement on Slavery and Human Trafficking, and for more information on our Anti-Slavery and Human Trafficking Policy, please click on the links below.

Anti-Slavery and Human Trafficking Policy (Official Version)

Modern Slavery and Human Trafficking Statement


HEINEKEN’s Code of Business Conduct, and its underlying policies, apply to all HEINEKEN colleagues.

It explains what’s expected of our people, individually and as a team, and highlights the basic principles we all need to observe when acting for or on behalf of our Company.

We are passionate about our business and about achieving our goals, and we’ll always do so with fairness and integrity, and with respect for our values, the law and our Code of Business Conduct.

For more information about our Code of Business Conduct, click on the link below.

HEINEKEN Code of Business Conduct


These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

The personal data provided by entrants will only be used by the Promoter for the purpose of conducting the promotion and at all times in accordance with the Data Protection Act 2018 and the Promoter’s Privacy Policy (available at https://heineken.co.uk/legal-hub/?article=privacy-policy). From time to time, the Promoter may share entrants’ personal data with their agents/representatives to assist with administering the promotion and contacting entrants (as necessary) and/or fulfilling the prize(s).

  1. Only open to residents in the UK and Channel Islands and Isle of Man aged 18 or over, excluding employees of any company in the Heineken group and any person whom, in the Promoter’s reasonable opinion, should be excluded due to their involvement or connection with this promotion.
  2. No Purchase Necessary to enter. Complete the survey, enter your personal details and submit your completed survey via the supplied TypeForm link.  Only one entry per person – any repeat submissions will be disregarded. Standard network rates apply.
  3. Entries must be made personally. Entries made through agents/third parties, bulk entries or automated entries are invalid. No multiple entries from a single IP address will be valid. 
  4. The promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed entries, such entries will be void. Proof of sending is not proof of receipt and promoter does not accept any responsibility for the non receipt or the late receipt of message due to network failure or for any associated costs to entrants. No entries submitted via any other means will be accepted. The promoter cannot guarantee uninterrupted or secure access to the web entry route. Any mechanical reproduction or automated entries is prohibited, and any use of such automated devices will cause disqualification. 
  5. Promotion dates. Survey promotion runs from Monday 23rd September – Sunday 29th September 2019. 
  6. Nature of the prizes. There is 1 prize. The prize consists of one £100 Amazon voucher. Voucher terms and conditions apply – see  https://www.amazon.co.uk/gp/help/customer/display.html/280-5725522-2075014?ie=UTF8&nodeId=1040616 for details. The voucher is not for resale and Amazon reserves the right to invalidate any voucher sold contrary to the voucher terms. Vouchers must be redeemed by the date stated by Amazon.
  7. Winner election. The winner will be the first entry randomly selected from the list of survey respondents within 7 working days of the promotion closing date. The Promoter reserves the right to verify all entries and the winner and to refuse to award a prize or withdraw a prize entitlement and/or refuse further participation and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.  The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into. 
  8. How and when the winner will be notified of results. The winner will be contacted within 7 working days of the promotion end date. If the winner cannot be contacted within 7 working days, the Promoter reserves the right to re-draw and select a new winner (and so on until a winner can be contacted who will take up the prize).
  9. How and when winner and results will be announced. The winner’s details will be announced on LinkedIn 14 days following the promotion end date. By entering, the winner consents to such information being disclosed upon request.
  10. There is no cash or other alternative to the prize in whole or in part. Prize is not transferable. The Promoter reserves the right to reclaim the prize if it is transferred.  
  11. The decision of the promoter in all matters is final and binding and no correspondence will be entered into.
  12. The promoter is not responsible for any third party acts or omissions.
  13. The promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control. 
  14. The promotion is in no way sponsored, endorsed or administered by, or associated with, LinkedIn. LinkedIn is not responsible to entrants in respect of any aspect of this promotion.
  15. All taxes (including without limitation national & local taxes) in connection with any prize & the reporting consequence thereof, are the sole responsibility of the prize winner.
  16. These rules and any dispute or difference arising out of or in connection with them shall be governed by and construed in accordance with English law. The Promoter and each entrant irrevocably agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with these rules or the legal relationships established by this agreement. 

Promoter: Heineken UK Limited, 3-4 Broadway Park, South Gyle Broadway, EDINBURGH, EH12 9JZ